Chipotle Mexican Grill — Restaurant in Ames

After a long week preparing to buy a first home, we really needed food for my little family of 3, so we ordered two burritos and a bowl for delivery. We used the app. We've been doing this for a couple years now. Today Door Dash was 25 minutes late and we're missing a burrito. In addition to today, this happened last time too. Maybe the company thinks, "of they can find something else to eat if we fail" but in reality, if you've moved all day and don't have food because it's a new house, you need delivery to be reliable. IDK what's going on locally. I looked at some reviews just a few minutes ago, and they are scary bad. To make matters worse, it's impossible to get ANYONE on the phone, locally or nationally. And how can you get a refund!? Chipotle must think if they make it too hard, people will give up, because that's what happening. Your only option is to go into your email (like, so last century, dumb and inconvenient), start a chat with "Pepper" where it asks you for your order number and what you were missing, and then just refunds your money, without giving a damn about your hungry husband (why did it have to be him again!?). Don't order from Chipotle for delivery. Don't tip Door Dashers, because they arrive 25 minutes late with cold food and missing burritos. And probably don't go in or order for pickup, because you'll be so pissed off after waiting around for an hour that you'll feel obligated to leave them a negative review. I give up. I'm going to Panchero's across the street...

On Monday September 12th 2021, after waiting in line for 10mins at the store in Ames IA, I ordered my food and slowly made it thru the assembly line. After ordering a simple chicken bowl the cashier proceeds to tell me there are no chips available. I understand that supplies run out and that isn't the fault of most of the employees working there. Following this I ask for some smokey tabasco in a to go container which the manager refuses to give me on the grounds of "I'm too busy." Too busy to do your job? I wait for 15 mins in my car and go back into the store to see if I can get some tabasco for my bowl finally. The manager within under 10 seconds pulls out a tabasco bottle and pours some into a to go container. This level of unprofessionalism is unacceptable. During my lunch break, the manager decides to waste about 30mins of my time in total because he couldn't give me some tabasco sauce due to them being busy. There is no excuse for anyone to refuse a simple request and subsequently give the worst possible excuse for doing so. If the manager wasn't capable of this, then I seriously question why he is the manager in the first place. I reached out to Chipotle customer support and only got back an automated response offering me a Bogo promotion. I don't want more mediocre food for the same price. Will update review depending on if I hear from customer support further but will not...

I went to Chipolte in Ames a few days back getting food for the family. There was only one person in front of me about 5pm on a Monday. As I waited a younger, heavy set woman came from behind the counter to wipe off the tables. She was stressed and sweating from her pierced nose ring. I felt for her. Another younger man came from the backroom, thin, with dark hair and a thinly haired dark moustache, and said "We're short-staffed, we won't be taking orders for 30 minutes. I questioned, "Really??? 30 minutes, theres only 2 of us." He said "Yes, 30 minutes. " He said it like he didn't care at all. No sorry, no empathy whatsoever. The grill was sizzling 30+ chicken breasts behind him. He then slowly walked to the back room, very unassuming and without any sense of urgency.

Chipolte's food is excellent, but the Ames store is run HORRIBLY. AVOID THIS PLACE LIKE THE PLAGUE.

The young lady can be retrained, but the man needs to be let go. Avoid this restaurant. It's a joke.

BTW, i went to PANCHEROS instead. I was in and out in 8 minutes, great staff. Manager was engaging and thoughtful. Wonderful food. GO THERE. It's just...