Went there around 645 pm on 7/7 for a slice theplace was not busy at all this cashier with the pink hair and glasses Olivia announces “ if anyone hasn’t ordered I’ll take you at the counter” I go to the counter she asks me what I want, I pay with a 5 she gives me my change. So now I’m noticing people coming in ordering after me getting their food so I tell her I’ll be right back I gotta go to cvs. I go there come back new people are sitting down eating my slice isn’t ready. So after a couple more people get their food I ask for a refund now she’s “so sorry and says for future reference you have to order by the glass window” I told her I know because I’ve been multiple times and reminded her she specifically told me to order bat the counter and I watched 5 people who came after me order AT the counter and get their food before me. She immediately gets defensive and starts arguing with me saying she would never tell me that etc. so Ramon, who I later was told is manager, comes over and says he’ll “toss a slice in real quick.” Olivia is still trying to argue so I just laugh and told her w.e just give me my money I’m not gonna argue. She tells me “yelling at her won’t make he get my money any faster” (I was 100% not yelling) and said she was trying to calculate what I got. While she’s doing that Ramon puts the slice he warmed up for like 30 seconds on the counter between us so I told her it was a single slice of pepperoni and I paid with a 5 so she tries to hand me $1.06. I told her I wanted my full refund because I lost my appetite and was kinda upset now. So she gives me my money stil defending herself under breath shaking her head. Idk if it was because I was the only black person in there or if it was too hot in there with no a/c or what but it was terrible customer service. Not to mention they don’t take good care of the place I noticed flies, dirty tables, no a/c,can barely turn around in the place without hitting a chair, I get it’s a college town but school has been out for months and they are way less busy.