Subway — Restaurant in Ankeny

Placed my order online. I was outside the store when I did this. My was picked up right away when my daughter went in to grab the food the bag was soaking wet. The lady with glasses and brown hair that works the night shift made the comment oh my gosh why is this wet let me change the bag. On BOTH of my orders. Drive home and try to eat and my sandwich is soggy. Bread is so wet that it’s mushy. Lettuce and spinach doesn’t look the best. Tried to pick off some of the pieces and it was mushy as well. When I called to talk to a manager I was told there wasn’t one. I explained what was wrong and she said well one of your sandwiches was toasted. After I told her it wasn’t even the toasted sandwich that was soggy then it became well it was because of the meat on your sandwich. Like come on?! If you can’t make a sandwich without making it soggy because of meat or because of it being toasted AT A SANDWICH SHOP then don’t work there Will not ever...

Quite frankly, Im the 'difficult diner'- i accept it. As a result, i always brace myself for negative interaction or terrible food since im pretty OCD, especially when trying out a different location than my norm... The woman behind the counter this morning handled my nuances far better than anyone else has in awhile and to be honest it made me feel a little less neurotic. She even had me laughing, where im usually pretty reserved and unapproachable in public settings.. I dont normally eat inside, again, see 'OCD' but i took a look around the dining room and realized it was pretty clean, and I decided to dine in. The fountain soda i had didnt have that weird mildewy flavor that most subways typically have...the flavor/carbonation was perfect. The sandwich was far better than I expected. i thoroughly enjoyed my meal for the first time in a long time. Thanks again to the woman that helped me today, you made my day a little...

I honestly never EVER leave reviews places because I have been in the service industry, managed food places and get it, but I was already having a not so fantastic day, decided to swing in and grab my boyfriend and I a quick lunch and the 2 people behind the counter honestly sucked. They were almost acting offended by my order, and when I asked for my sub to be toasted a little extra, the one person couldn’t stop their sly commenting “wow it’s crunchy, yup hard, crunchy”, like truly idc, that’s what I like! Thanks! The food wasn’t bad, but their lack of communication and general caring about the service they were giving honestly deterred me from this location. I hope the big “now hiring” sign out front is intended to...