Hungry Howie's Pizza — Restaurant in Ann Arbor

I have celiac disease and require VERY strict cross contamination avoidance with gluten, I know when it happens and every single time I have ordered from here I have had no problems. ZERO! (Except wishing I ordered more after I was done!) I always call ahead to let them know and every time they’re very understanding. They clean the work stations, pull from fresh crust flavorings, toppings, sauce, and a clean cutter for the pizza. I always tell them I DO NOT CARE HOW LONG IT TAKES, as long as you’re doing what you can to ensure my food is safe I could wait 1-2 hours or more and still be perfectly happy with my food, but even so they are still VERY FAST (less than an hour), making a quality product with great customer service and no issues to be had (so far at least). The assistant Mark is great, he has been the one to make my order 70% of the time (that I know of) and has been a godsend to give me the ability to eat at a CHAIN with my disease! There’s another worker who has taken care of my order a few times, a younger black man with braids whose name I haven’t the pleasure of catching yet (but will update review when I learn his name) who has done just as great a job as Mark with keeping my order both safe and delicious and couldn’t be more appreciative to them both and any others that I’m not aware of who may have made or helped with my orders. Upper management if you’re seeing this please give them a raise, every time being here has been phenomenal and they have a flawless reputation so far with me and I definitely see them as strong assets, I may not know their wages but I know if you’ve got workers like these you definitely want to keep them happy. I...

I've ordered from here before with mixed experiences, usually deliveries being very late. Recently I ordered a delivery and after taking twice as long as it was suppose to, the tracker said it was delivered...it wasn't. I called the store and they called the driver who said he delivered it and handed the pizza to whomever answered the door. He obviously delivered it to the wrong address. Whoever I was talking to on the phone didn't seem to believe me, however, and kept saying the driver delivered it "to the address" and I had to keep correcting him that he in fact did not. I canceled the order as it was too late to get a replacement (on my end), bit I did order a pizza the next day...this time I picked up at curbside. I clicked on "I'm here" on the app and gave a description of my truck. I watched someone come out to a "car", then take the pizza back inside. After a while I called them and asked if they received my notice that I was there (I think they did and the pizza they tried to give the car was probably mine). They said, oh we'll bring it right out (meaning it has been ready and was sitting under the heat lamps). I watched someone come out and try to give it to a car again (my trucks description was on the ticket). When the car refused it the guy looked confused and didn't know what to do until I yelled out my truck window. Btw, that pizza gave me food poisoning. I am never eating at Hungry...

They don’t even deserve the 1 star!! Im currently sitting in the hospital with my sick son and finally got the appetite to eat so I called n ordered my favorite (steak and cheese sub)!! Well, the staff is extremely rude including the manager that it escalated up too. I placed an order and when it was delivered it was missing my 20oz pop the driver was nice enough circle back. I get back to my son’s room and noticed that my food was wrong all wrong!!! So I called to get it fixed and I got nothing but i can get a 25% credit NEXT TIME... well I’m very fortunate that I don’t have to LIVE in this hospital but there won’t be a next time even if I decide to come back to this side of town!! So they remade it made me wait on it 56 mins to be exact and it was saturated in nothing but a ton of oil!! Unable to eat this MESS... wish I can post a video but snap and Facebook got me covered!!! And to top it all the sole called MANAGER HAD THE...