Cold Stone Creamery — Restaurant in Antioch

I got there and the line was out the door and thought no problem Cold Stone is usually great. Got inside with no greeting, whatever. Then only to see some employees not wearing gloves, scratching the sides of their noses, scratching their chest/neck area, and the bottom of their nostrils several times then handling orders. The employees also were not washing their hands or changing gloves after handling orders or operating the cash register. One employee was using her Apple Watch then making orders. Very slow service all around, employees seemingly barely able to scoop ice cream. One male employee came out of the back looked at the line out the door and said he was going on his ten minute break and left. Milkshake that we ordered was supposed to have chocolate shavings and whipped cream but got neither. My Alvin special got a huge glob of peanut butter on top not mixed in. No one offered a straw for the shake or a lid for my ice cream. The female employee that served us with attitude kept asking if we wanted anything else but also told us to have a good night so that’s one redeeming thing if it counts. Overall I don’t think I’ll be coming back for some time with my family and I hope the owner can figure something out with...

UPDATE: COMPLETE RIP OFF AND TERRIBLE QUALITY!!! I BOUGHT A STANDARD TINY CAKE THERES NO PRICES POSTED ON WALLS OR ON PRODUCTS! I FIGURED A BASIC TINY CAKE CANT BE MORE THAT $15! WRONG!!! $$35!!!!!!!!! FOR A BASIC 4 SLICE ICREAM CAKE AND IT WAS ABSOLUTELY TASTELESS TRASH! Cake was dry as can be NO FLAVOR like eating CARDBOARD! AND ICE CREAM WAS NO DIFFERENT JUST TASTED LIKE A POUND OF SUGAR!! I WAS BEYOND UPSET AFTER BEING ROBBED $35 FOR THIS 4 SLICE CAKE!! STAY AWAY! THIS PLACE IS TERRIBLE QUALITY NO FLAVOR JUST CHEAP OVERLY PRICED GARBAGE NO QUALITY! NEVER AGAIN!!!!!!! SHAME ON YOU

Worst customer service ever!!! We will never come back to this location EVER! My daughter wanted this for her bday dessert but the young guy working the door was rude and wouldn’t help us! He was sitting on his phone and refused to help with orders. Cold Stone ice cream is SOOO overpriced yet we were willing to pay the price until this experience. Never again. Owners really need to school their young staff on...

Extremely Disappointed with the Experience

I’m very disappointed with my recent visit to Cold Stone. We ordered a Double Gotta Have It Chocolate Devotion with extra brownies, but the experience was far from what we expected. First, the employee forgot to add hot fudge, which is a key part of the order and we realized after getting back home with the togo order. Second, the ice cream portion was noticeably less than expected, especially considering we ordered the largest size.

What made the situation even worse was the behavior of the staff member serving us. He appeared to be sick—coughing without covering his mouth—and was very cold and unwelcoming in his attitude. This is a serious concern, especially when hygiene should be a top priority in any food establishment.

This was my first time visiting this location, although my cousins come here regularly. Based on this experience, I’m not sure I would return or recommend it to others unless improvements are made in both product quality and...