Panda Express — Restaurant in Antioch

2024/02/22 Having visited 2 times this year already, I can confidently say that the downward spiral of this specific Pan.Ex. is at the fault of management, or very well the cooks. (Somewhere late in the mid 2000's, when they swapped Honey Chicken for Orange Chicken, is when i started eating PE) Everything about the place is clean, the tables are always spotless and The guests form a line along the same spot everytime. The food is prepped, cleaned, chopped and stored so neatly away in the glass door fridges. The HQ decision to take away the big square trays for the tiny circular one, was a thumbs up business decision, it definitely looks nicer but this is our issue coming to play. Same amount of customers, but now p.e. serving less food at a time which means more refiring for the next batch especially during peak hrs. We have all been ok with the under cooked rice. Seems to be Pandas most difficult dish. Rice! But as mentioned before, its in a downward spiral and the cook timing is making it worse. The line feel just a small bit longer in wait time but im confident its short cutting foods cook time on ingredients that dont have a required safety temp/time when on the wok. I doubt its instruction to cook veggies that short of time, so its the manager/chef.

The line workers along the main entrees are always moving and adapting. Those workers are great. Unfortunately, the end result is the food, and i will NOT be returning until more positive reviews come out regarding it.

Also bring in chow fun! I had chowfun at the Panda Express in Kaneohe Bay, HI and it is...

I'm extremely upset that I've only posted about this now because this is the 3rd time it's happened to me where it's been about 9:20 they're supposed to close at 10 PM but they start cleaning everything and cleaning up at 9 o'clock and that means they're not cooking any more food so when you get here when you're supposed to be open and serving food they don't have any because they'd rather stave a couple dollars and this million dollar corporation pride billion dollar corporation doesn't want to mix good with their hours of operation and this is not OK especially when I drive so far to come get it interested to be open there was nothing left literally nothing left maybe 2 things that would have been able to be served to somebody there's no main courses left no rice noodles And there's almost an hour left that they're supposed to be open that is not OK it is not OK. This is The type of greediness that is playing this world where a corporation making billions doesn't want to lose 5 or $10 in materials of food but they'd rather pay their employees an extra hour for standing around Doing nothing and serving no customers because they don't have any food I need a family meal there's no way that I'm going to get a family melody here in fact I need to family meals it's to be correct but of course there's no food here and they're closing down an hour early like they always do it's not right change your hours or change your employees on the proper way to pandel look more people walking in right now amazing just...

Came here to pick up a order for my wife. It said it was ready in ten minutes and we arrived 20 minutes later. I came up to the online pick up area and an employee asked me for the order name. The employee didn't know how to look up the order and asked me for the items ordered. Another employee came to show her how to check it and they said they would make it right away.

Several employees who saw me checking in see me standing there for ten minutes and don't care that I'm still waiting.

Ten minutes go by and I asked where the order is. The same employee asks again for the name and the contents of the order. I told her I already told her the name and the contents. She runs around asking other employees and several minutes later someone finally points to the food which no one labeled and had been sitting there for the past 10+ minutes.

Other online pick up customers were running into the same problem and were venting their frustration. The entire staff are entirely disorganized and there seems to be no management staff to help keep things orderly. Absolutely inferiorating we are...