Noodles and Company — Restaurant in Appleton

I have been going to this Noodles over the last 3 years off and on, every time that we go it's been a different result. I have celieac disease and Noodles has always pitched it self as "gluten friendly". The first couple of mistakes I wrote up as just that, mistakes. I also have a mushroom allergy so I know with two needs that accidents happen, so I need to be vigilant. However, the turn over seems to be so high that I hardly ever see the same person twice. This last incident happened yesterday, the fact is we were simply mocked by the manager for having allergies in the first place, flowed by telling us that one of the sauces we were told by previous employees was gluten free, has now been labeled "low gluten". First of all, we are not on some "trendy diet" this isn't a "live healthier" choice. This is a medical condition that causes severe issues. But, it was clear that this doesn't concern Noodles and Company or it's staff. And to top it all off, the manager starts going on with a "corporate speech" about how noodles can't guarantee you that things are completely gluten free.... Shut up, email me and I will educate you. You don't have the slightest understanding, period. There was no customer service or understanding attitude period. I have written many reviews on Angies List, I have never written one single bad review until today....

Our order for takeout was taken at 6:26 pm and we finally received our food at 6:59pm. We had a kids meal, two regular size macs and a side of broccoli. There were several people that were told they were backed up so they left. A family of 5 ordered right before us and their 3 children got their food but the parents food didn’t come for probably another 10 minutes. Two women that were there before both us and that family got their food after the family was served, even though they were there well before them. Many orders were being partially made and sat out because parts of the orders weren’t ready. Normally in food service, you should time your orders so it all comes out together. I was asked if I wanted plastic ware and I said yes, but when we got to where we were going (that didn’t have silverware) I realized we weren’t given any. I don’t really blame the two girls on the front side of the counter because they could only finish and pack what they were given. It seemed like the kitchen/cook area was having a hard time communicating and keeping up. Seemed like a lot of taking down on one employee by the female working back there, even though it seemed like the girls in front had to keep correcting things and reminding her of certain...

The longest I've EVER waited at a fast food restaurant. Whomever manages this restaurant should really be looked at. The 3 young women who were working were completely lost, unorganized, disoriented, and on snail speed. When I arrived at 7:25, there were 16 of us waiting. YES, SIXTEEN! A couple were laying down in the booths, most on their phones, a couple went for a walk/drive and came back. About a dozen people came in to order, seen those of us waiting and left. There were zero in person orders placed the entire 40 minutes I was there, so they weren't getting slammed with orders. Around 7:50 I got a notification that my food was ready (in reality it wasn't even started yet when I asked). Finally got my food at 8:08. Waited 40 minutes, past expected pickup time, for mac and cheese! Don't even get me started about the cleanliness...there was food scattered EVERYWHERE on the floor, but that was the least of my concerns. Never seen such a mess of...