Jersey Mike’s Subs — Restaurant in Town of Buchanan

I am amending this review and adjusting it to 5 stars. I was given a respectful and prompt phone call and probided an explanation to a nee worker on day 3 sho made the mistake. We are all human and it brought my empathy to the forefront. I appreciate the way it was handled and so in favor of that, i have edited my review. Thank you for making things right and showing you care about your customers experience- because of this i will give this location another opportunity in the future.

I'm honestly speechless right now. I ordered the Veggie sub, and I have been a vegetarian for 17 years. Im 35. I added hot honey to the sub to spice it up a little bit and chose the rosemary bread. I got halfway through my sub and It was very spicy so that took over the flavor and I kept feeling crunching but I thought it was the bread. Then I decided to figure out what was crunching because I realized it felt like onion crisps almost so I opened my sub didn't see anything...then I peel my tomatoes off the bread....and there are 2 pieces of bacon. I have never in my life had a more negligent scenerio. This sub doesn't even come with anything meat related. It's the literal veggie sub... why someone would go out of their way to add meat to an all veggie sub makes me wonder the intentions of the sub maker. I am on edge, I'm likely going to get sick because it's been so long my body won't be able to process red meat. I am disgusted, angry and whoever is in charge of this store needs to make sure their staff is talked to about this. This is absolutely down right wrong. I'm one of the most understanding and neutral , level minded people i know, so for me to have to write this is saying more than anyone reading this knows. I will never be eating at this location, again. I suggest a refresh training or to make sure you don't have malice...

My favorite sub shop ever! I’m giving 5 starts because of freshness and quality. After that it offered me 3 options - Food, Service and Atmosphere. I ranked them 5 stars, 4 stars, and 3 stars respectively. Why? The food has always been great. However. It’s very noticeable that on the weekends - especially Sunday that “the kids” are working. I visit at least 2-3 times a week so I see all of the service options. When I visit Sundays - there is little emphasis on when I walk in- no greeting until the conversation around the corner is finished. There is a lot of foul language as though there aren’t any guests dining in. Just makes for a really bad atmosphere.. which is why I scored a 3. There is one guy who acknowledged that he saw me in before - which blows my mind as I am in so often. I’ve been in restaurant management for 20+ years and always make it a point to build relationships with regulars. At the end of the day… the food is good. The service could be better but the food and service is still better than going to subway. Would I eat there more- yes. However the service is not...

Went at 2pm, to pick up an online order. There were 8 employees behind the counter and 2 retail customers at the table. I sat for 10 minutes and not one person said hello to me. After waiting and still no food, I approached the counter and asked if my online order went through. The woman behind the counter greeted me with "what do you need?" then told me she doesn't have an order for me.. The instructed me to go to the opposite side of the counter to place an order. I do that, and was finally greeted by a nice woman that made a sandwich for me. As the woman made the sandwich, a young man with a clipboard (I assume was a manager) walked into me. Never said sorry, never apologized, nothing. Seriously, simple manors go a long way. Restaurant management needs to step it...