Golden Chick — Restaurant in Arlington

Ok here we go! So whoever was working 11/2/22 should have some training on customer service and taking orders. I ordered a family size meal with mashed potatoes and gravy. I was told that it would be a 10 min wait. Ok that’s fine no problem I’ll pull around and wait for my order. The younger girl brings me my order and I noticed I didn’t have any gravy. I did order A (JUST ONE) zing zang sauce 🤷🏼‍♀️ idk but I just needed one. Anywho I asked her for some gravy and she brought me a small gravy. I asked her if that’s all the gravy we get for a 16 pc meal and she stated I had got the sauce. I told her I just wanted one of the sauces and she with an obvious attitude that I asked a question says well i didn’t know. Ok that’s fine I’ll pay for more how much is it? Aggravated, I guess because I was inconveniencing her, she gets on her headset and asked how much for a family size gravy. She tells me it’s $1.79. I say okay I’ll pay for it. She goes back in the store. I wait an additional 5 mins for her and I’m like okay maybe I was suppose to go through the drive thru since the doors had already locked. Maybe miscommunication again?? I proceed to the drive thru to notice that someone had strategically parked their car to block anyone from entering the drive thru lane. It’s 9:00 pm. The DRIVE THRU CLOSES AT 10:00 pm per the sign on the door. So I back up, parked again and when someone walked out I walked in. 3 of the workers look at me and I asked for my rolls and my gravy. The younger one that I had asked earlier must have forgotten because when I mentioned it again she acted like I didn’t know what I was talking about or maybe I was crazy karen. Anyways one of the other workers asked how many rolls I needed and I said annoyed I guess 4 because that’s what came with my meal. She responds I didn’t take your order and I said I know she did Can I just get my rolls and gravy? Here’s the thing. I try my hardest not to be a difficult customer, but man when you are treated and looked at like you don’t know what your talking about after you’ve just spent your hard earned money you expect to get what you paid for. Maybe verify an order with the customer prior to taking their payment and make sure the order is correct before giving it to the customer. There would be a lot less negative reviews and happier customers if you did. Maybe some additional training for our younger generations who seem to not have any manners morals or respect not just at this establishment but in general. That idc mindset definitely doesn’t help any situation. Thanks to the worker that gave me the rest of my order and deescalated the situation quickly. You get it! Rant over 🙄 and yes I paid the $2...

I'm sure my food will be great once it arrives... or at least I'm hoping. I ordered UberEats, and anyone who uses UberEats knows that can be very hit or miss. So, when I have specific questions or things, I call the restaurant to make sure everything is clear. This Golden Chick does not have any desserts listed on their Uber account, and my son wanted me to order cookies, and it is his bday, so I was happy to try. I ordered a gallon of tea and put a note to sub for same amount worth of cookies if possible. Then, I called to clarify and make sure it wasn't an issue. I called and the young lady said, "Hello". I don't know if it cut out, but that was a little terrible. I tell her I ordered from Uber and was trying to see about getting cookies, and she very quickly cut me off before I could finish explaining and says, "No we can't do that." Never attempts to check. She sounded annoyed from the moment she answered the phone. I then tried to explain the tea thing, and she says, "let me check" Comes back 5 seconds later and says, "We can't do that." Same annoyed tone as before. I asked to speak with a manager and she says, "I am the manager." What?!?! This is how you speak to people? I called her out. I am worked in the service industry (restraunts and hotels) since I started working as a teen. I am now a Hospitality manager. I don't care if it is a fast food place, don't work there if you don't want to. Go find somewhere else for that stank attitude. Had I heard one of my employees speak to someone the way she did, they would have gotten a write up and been put on probation at a minimum. I know damn well they could have worked with me and subd out tea for cookies. There is no reason they couldn't have. Sick on my son's bday, just wanted to fill his cookie...

Re: visit on 08/17/2024, 2:42 pm Store: #1147, 1800 South Cooper St. Arlington, Texas Receipt # DT331 Manager: Monique Her manager: Jakeitha Ebhraim Corporate complaint submitted

Horrible experience! First, I tried to order three pieces of fish individually through the drive thru. I was informed it can't be sold like that; although I've purchased fish individually at other establishments. Next, Mom and I ordered the fish combo. We agreed to the ten minute wait and pulled around front. Two other cars were waiting on their order and pulled around front. They received their order and we was still waiting. After entering the restaurant, the manager informed me the fish 'just dropped'. She claimed the cook did not hear them state to drop the fish. I don't believe her. As the manager, she and the employees could see from the window we was still waiting out front. Plus, they brought the other two cars their food. She made no attempt to update us on our order until I came inside and was offered a refund. POOR CUSTOMER SERVICE! A good manager is aware of the orders that appear on the computer and when they are filled. This manager seemed ignorant of the process or intentionally gave our fish away to the cars behind us to make us wait in the hot sun. And the fact she had the audacity to laugh when I ask for her name and her managers name/phone number tells me she's unfit to manage a team.

My attempt to reach Ms. Ephraim last night was unsuccessful.

As long as she's the manager of that store, I wouldn't patronize...