Miller Tavern Management

I am writing to give a formal complaint of an experience I had at your Texas Live location this past Sunday for the Cowboys/Eagles game. I reserved a table to accommodate 12 guests and that was provided with an agreement to meet a $600.00 quota. I am acknowledging that a contract was drawn and the service Jacob Lovett provided to get it reserved was no question. My complaint is in order to meet a quota you must have service. Our waitress Whitney came to our table sporadically during the entire evening, not to mention taking orders was not done at once but seem to be individually as well with drinks which became a disaster in the end. A table so large my expectation would have been 2 waitresses to serve and take orders at once as we all were ready to order. However:; waiting for her to come back became irritating and as we asked other waitresses to assist they would say let me go get her for you. We placed a few orders at the bar for a few drinks during the wait as well. By half time we all had our food and drinks were finally bought out. We asked for a receipt to see where we were at and at that time we saw a lot of double charges for drinks and I asked that it be separated so it would be easier for her and my party to identify discrepancies. To get that correct took time and it were as if she disappeared altogether. Into the 4th quarter a manager finally comes over and it was as if I had to explain the issue again. He explained to me that the 600 minimum would still need to be met and as I told him that was not the issue in order to order we need someone to take the order. He was more focused on getting the $600 rather solving the issue he was sent over to do which was to correct the ticket so we may order. At this time we are near the end of the 4th quarter, Thunderstorm warnings are in affect and he suggest we can still place our orders because they will still be open. The inconsideration shown blew me away and the fact the service given during the game was horrible and not even addressed by this manager. My time was inconvenient along with my party as we were there for entertainment and to enjoy ourselves yet we were busy trying to get our table issues resolved. My focus was to get home safely as the area of where the tornados hit was the direction we all had to travel back to. I simply asked another manager to break the ticket apart and I paid for the drinks/food we ordered on a separate ticket and the deficit on my another because I would rather dispute this and place my complaint with management who is listening to what has occurred at their place of service than to go back and forth with a inconsiderate manager who did not seem to see the issue of his wait staff nor the problem that occurred to get to this point. I have never in my life seen such service when you have a large group not to mention the place we were located was not so busy so I am rather perplexed of why our service was so slow and horrible to begin. I did email Jacob Lovett of the experience that night hoping to hear from him by that Monday but I got no response. A review and complaint of what I experience is now my option as I tried to reason before doing so.

10/22/2019 - A paying customer Leslie M Davis