Miller Tavern & Beer Garden — Restaurant in Arlington

Miller Tavern Management

I am writing to give a formal complaint of an experience I had at your Texas Live location this past Sunday for the Cowboys/Eagles game. I reserved a table to accommodate 12 guests and that was provided with an agreement to meet a $600.00 quota. I am acknowledging that a contract was drawn and the service Jacob Lovett provided to get it reserved was no question. My complaint is in order to meet a quota you must have service. Our waitress Whitney came to our table sporadically during the entire evening, not to mention taking orders was not done at once but seem to be individually as well with drinks which became a disaster in the end. A table so large my expectation would have been 2 waitresses to serve and take orders at once as we all were ready to order. However:; waiting for her to come back became irritating and as we asked other waitresses to assist they would say let me go get her for you. We placed a few orders at the bar for a few drinks during the wait as well. By half time we all had our food and drinks were finally bought out. We asked for a receipt to see where we were at and at that time we saw a lot of double charges for drinks and I asked that it be separated so it would be easier for her and my party to identify discrepancies. To get that correct took time and it were as if she disappeared altogether. Into the 4th quarter a manager finally comes over and it was as if I had to explain the issue again. He explained to me that the 600 minimum would still need to be met and as I told him that was not the issue in order to order we need someone to take the order. He was more focused on getting the $600 rather solving the issue he was sent over to do which was to correct the ticket so we may order. At this time we are near the end of the 4th quarter, Thunderstorm warnings are in affect and he suggest we can still place our orders because they will still be open. The inconsideration shown blew me away and the fact the service given during the game was horrible and not even addressed by this manager. My time was inconvenient along with my party as we were there for entertainment and to enjoy ourselves yet we were busy trying to get our table issues resolved. My focus was to get home safely as the area of where the tornados hit was the direction we all had to travel back to. I simply asked another manager to break the ticket apart and I paid for the drinks/food we ordered on a separate ticket and the deficit on my another because I would rather dispute this and place my complaint with management who is listening to what has occurred at their place of service than to go back and forth with a inconsiderate manager who did not seem to see the issue of his wait staff nor the problem that occurred to get to this point. I have never in my life seen such service when you have a large group not to mention the place we were located was not so busy so I am rather perplexed of why our service was so slow and horrible to begin. I did email Jacob Lovett of the experience that night hoping to hear from him by that Monday but I got no response. A review and complaint of what I experience is now my option as I tried to reason before doing so.

10/22/2019 - A paying customer...

Went there 2.5 hours before the Renegade game which should have been enough time to eat and get to the game. We sat directly behind the DJ booth which was cool however they were completely understaffed. It took forever to get drinks but our appetizers came out quickly. It was getting busy so we figured it would take a while to get our food but it came out in a reasonable amount of time. Here is the problem, my two boys never received their food at all.

We finished eating and still no food. We asked the waitress where it was and she said it was coming. Twenty minutes went by and my family left for the game while I waited. I was told the manager was coming to talk to me so I waited. Ten more minutes go by and I walked up to the bar where the waitress was and she said he is busy preparing food. I said I need my check without the two kids meals, I had to go. She told me the same manager would have to fix the ticket. I asked if the guy in white in the kitchen was him and she said yes. I approached the kitchen and he saw me coming and finally walked out. He started off by saying the food is almost ready. I lost it and said I dont need it since my family is already at the game. He comped my meal after I asked for my check and I just walked out. I was there for over two hours and my kids never got any food. Waiting for the only manager to come talk to me for over 30 minutes shows how much they actually care about their customers. We will...

First time inside Texas Live, so first time here as well. My coworkers and I set to come here for at least a month. I had so much hope and excitement built up.

Walked in Tavern & Beer Garden and it all just failed!! We stood at the entrance and no one acknowledged us. I took the initiative to walk in and ask the woman if we could sit in the booths, she said yes. She then told the manager that we were wanting to sit there and he told us to walk towards the bar on the other side and they’d sit us. We walk in and Patrick just tells us to go back to the other side. I tell him that they told us to come to this side. He smirked and just fanned us telling us to sit “over there” but it’ll be a minute before anyone can get to us. A min turned into about 30 mins of every worker walking past us. A bartender finally comes up to ask us if we’ve been helped. Of course we tell her no and that she’d get the manager. A server comes over and we ask for the manager and we realize he was the man who told us to walk over to this side. He gives us the excuse that Patrick was overwhelmed and a bunch of other cover up stories. 10 mins later we see Patrick quickly checking on the people who had just sat down and taking their orders. He didn’t want to serve us from the beginning and it doesn’t seem like they will do...