Sheraton Arlington Hotel — Hotel in Arlington

We have stayed here several times, and I just realized that we have never left a review. We most recently stayed last night for 1 night. We flew in for a concert at Globe Life and then left the next morning. We previously stayed for ballgames, including playoffs, World Series and even this past MLB opening day. We love it at Sheraton Arlington. The service is just above and beyond. We were so thankful that there was availability for early check in, as we needed a nap before the concert. I wish I could remember all the names. I only remember some of the names from last night. Tyler and Omar but there were others that deserve the same recognition. They were just so much fun to talk with, while also being completely professional. The woman in the Club lounge this morning who we have met before is also great, as well as the gentlemen that is usually there in the evenings. All the servers and front desk staff, the doorman we had met before but did not see this trip, they all get a big thumbs up from us! While this hotel is not as new as others, and maybe a bit further of a walk. At&t, Globe life and Texas Live are easily walkable. As we never have a vehicle, our friends are allowed to use our allowed (1) parking slot. There is no traffic for them when leaving various events. We have only ever stayed in rooms viewing the pool area/koi pond and water park, but we have always had clean rooms with comfy beds. This is a great place to stay...

Reservation was booked through AAA in July of 2022. Received a confirmation and reservation number for December 10-12 stay. PREPAID!! Flight into DFW was delayed due to weather so I smartly called the front desk around 7pm to make them aware we would be late and was told "no problem, we'll note that in the system for you".

Arrived at the hotel at approximately 1am after a four hour flight delay and was told "we are trying to find you a place to stay but it won't be here because we have no rooms left." I was beyond furious. No rooms could be found at any other hotels nearby, started to think about how my family was going to be sleeping in the car with no available bathroom or shower. Rain was pouring outside and it was pitch black.

After about 30 minutes of heated exchange we were told that a room is available for us.

Recommend showcasing the hotel on Modern Marvels to demonstrate how an additional room was built into the hotel within 30 minutes for us.

If I prepaid for a room, it should be available to me regardless of what time I show up. Nobody bothered to call me if they needed the room to verify I was still showing up. The hotel took my money but was trying to get a room at another hotel.

Finally going to sleep at 2am the linens felt like cardboard. I will never utilize this hotel chain again or recommend...

Not Recommended.

Check In: On check in, was told my suite was "overbooked" even though I reserved it 3 weeks in advance and secured it using a credit card. So the manager offered me a standard room. Come to find out I was charged more than the online rate. She offered "free" breakfast that was already included in my package, but then the breakfast and everything else was closed. Their excuse was it was closed for Memorial Day. I've never heard of a higher end hotel not offering anything for breakfast.

Facility: The vibe of the hotel was outdated, its in serious need of refurbishment. The carpet was stained and the tub had rust stains. The AC sounded like a freight train when running.

Staff: Housekeeping kept coming in without knocking or any advance notice (twice). Otherwise the staff was friendly. Had to call several times as the neighboring room was throwing a party, which went into the middle of the night. The "night manager" sent up "Free drink coupons" for our trouble, which again WERE UNUSABLE BECAUSE EVERYTHING WAS CLOSED.

Note to manager: This is not the kind of experience I would expect to get charged more than full price for. There were too many excuses made, but when it came time for checkout, you were not hesitant to bill me the full amount. Very poor experience.

Recommendation: Choose a...