Phi Coffee & Tea — Restaurant in Arlington

Please avoid the Phi Coffee and Tea

Hello, readers, reviewers, and the owner of this Phi Coffee and Tea establishment. I made this review to express my dissatisfaction with my dining experience at Phi Coffee and Tea. I'd like to discuss three topics: the attitude of the servers, the food, and the tipping system.

First and foremost, the server/cashier was quite unpleasant. According to my experience, he refused to accept that my steak was still rare without consulting the chef, and he did not apologize or say anything after consulting the chef regarding the unusual steak. Furthermore, when I requested the tea without ice since I cannot drink cold, he still placed ice in my drink, and when I showed him the receipt that said my tea should not have ice in it, he just used the spoon to remove all the ice, despite the fact that the beverage was still chilly (and still no apology from him).

Regarding the food, the steak was rare, and the dish tasted bland, disgusting, and not as great as at other Vietnamese restaurants in the area. I also attached a picture of the rare steak to support my point.

Moreover, the tip procedure is weird because I had to pay for the tip before the severing was performed. It didn't make sense because the tip value would be determined by how the servers/cashiers treated their clients. In this nation, they just bend the true meaning of the tip.

Finally, I recommend that everyone avoid this place if they do not want to lose money or have a poor experience like mine. There are plenty more outstanding Vietnamese restaurants that may provide you with a much better experience than this one. Thank you so much for taking the time...

Edit: Last few times I ate here, it's been disappointing. My crab soup was missing crab, and they added shrimp instead. If you're missing such a key ingredient in a CRAB soup, tell me ahead of time when I order, so I don't end up ordering it... Instead the owner seemed like he didn't care whatsoever that I was disappointed in the dish.

Secondly, I ordered extra noodles and paid for it. Then minutes later the cashier walks up to me and gives me my money back saying the owner rejected my request for extra noodles. I was a frequent customer, but this establishment is too unprofessional for me to continue giving my business to.

Previous post: Totally underrated. Amazing food, I'm impressed with nearly every item I order. I'm making it a personal goal to try everything here at least once. It's always fresh and the food is always a bit unique compared to the other Vietnamese restaurants I've been to.

Only complaint is that I wish the younger person who takes our orders is more knowledgeable of their menu. Seems that every time I have a question about an item, he either doesn't know, has to ask his coworkers for answers, or gave me a false answer to which I was slightly disappointed when a food dish wasn't quite exactly as he told. Possibly it's a language barrier issue, but...

I wanna start off by saying I ABSOLUTELY LOVE THIS PLACE! I feel it's the best place for big group hang outs or romantic casual dates! TOO CUTE! ❤ It also has the BEST coffee around! Better than Starbucks in America because it's not burnt and not watered down. The one I got was the Sea Cafe and I don't know how they did it but it's both strong AND sweet. Now I'm not much of a sweet coffee girl (I like my coffee black with a touch of milk but) it was AWESOME! DEFINITELY coming back! I will say some things this place could definitely improve on are the smell of the place and the signs out front indicating where it is. I almost didn't find this place because I was looking for a HUGE 'Phi' sign rather than the food court sign they have. Also, the food smell hits you when you walk in and stays with you until about 15-20 minutes into your visit at this place. So if they could get some REALLY good air purifiers and better signs outside (maybe some on the ground? ) then this place would definitely be THE place to be! Thanks for such an awesome hangout spot! I'll be...