Rheinlander Bakery — Restaurant in Arvada

Just called to order a Dye-Free chocolate cake with raspberry filling. The lady on the phone asked one of the other female employee about the cake preference. The employee not on the call was extremely rude. “Yeah, the chocolate cake with raspberry filling has red dye. AND IM NOT CHANGING IT! Why do they care if there’s red dye? All of our fruit has artificial dye and the decoration frosting on top too, soooo.” Tons of attitude. Could literally see the eye roll through the phone. I have childhood memories from this bakery, and will never return (with my own children) after being treated SO disrespectfully. Maybe you should improve your ingredients to not include chemical dyes made from petroleum and make them from REAL food, like real raspberries. I am used to the hurdles of our food preferences. A kind explanation of the bakeries capability was all that needed to be expressed. I’ll go to a place who has cleaner ingredients, wants my business, and isn’t disrespectful of our families specific needs. Want repeat customers to stick around? Then don’t treat them like an inconvenience. We are all under stress this time of year. Seems like management may want to improve their employees customer service skills. Also maybe realize the customer on the phone CAN hear you! Happy Holidays!

UpdatedIn response to the owners reply.

Thank you for further confirming my decision to take my business elsewhere. I wouldn’t want to pay $50 for a mass produced cake, that most likely would be dry due to sitting on a fridge shelf. I easily was able to locate a bakery to meet our needs. Like I said, this is not the first hurdle of our food preferences. Totally fine that you choose lower quality for high volumes. Now that I know that, I’ll make sure to find a bakery that emphasizes on their quality rather than quantity. We love to choose mom and pop over box stores, but even Whole Foods makes fresher cakes with natural ingredients.

Curious if this is the way bakeries in Germany bake? Although, pretty sure the EU has banned all artificial colors. Wonder why…

Again, it’s about how your employees handled the situation, their tone of voice and choice of communication makes a...

I don't go out of my way to review unless it's amazing, or awful. It was my mum's birthday. She needed gluten free. So we bought a Rheinlander gluten-free raspberry jam white cake. You thaw it out and it's ready to go. It was awful. If it hadn't cost so much for a pre made cake that would be one thing. But the roughly $70 dollars (I'm a college student on a budget with loans) combined with the fact that the cake was so dense and flavorless that it tasted as those flavorless gelatin packets do, makes this all the worst. I'm not sure what recipes are used here for these types of cakes, (gluten-free, dairy free, sugar-free) but to be charged for something that tastes like a decorative doorstop is an insult. I have made better tasting dairy-free gluten-free cakes myself. I truly suggest a revamp of these recipes. Would it have tasted better if I had ordered one made? I dare not take that gamble. I gave it 2 stars because the cherry, apple, blueberry turnover tarts were immaculate, and I believe this company has the choice to do better in the future. My mother mentioned that Rheinlander makes excellent gluten-free hand size pastries, but that the German chocolate gluten-free was so no good either. I'm confused why the cakes don't measure up to the mini pastries. My mother didn't have the heart to tell me, but it was obvious that the cake has been thrown away.

Everyone who is gluten-free or dairy-free or sugar-free knows it costs extra to have these needs met. Sometimes that expense is understandable and other times it seems as though you are being treated as if your requirements are frivolous. (Since when is the cost of growing plants more expensive than farm animals!? Rice is cheaper to produce than milk or eggs, bottom line). A pastry master should be able to produce any of these diet friendly options that top others on the market for flavor and price. My sister who lives in Nevada said she gets her gluten free cakes from the grocery store which taste great and aren't over priced. That's a hideous thought...

If I could give 5-million stars, I would. We came here today to buy some special European import stocking stuffers for Christmas. After we had gathered some items and also bought a few goodies for the kids while we were there, I asked the clerk if I'd missed any items that might be of interest for us. She recommended the springerle if we were interested in black licorice. After inquiring a little more, she also said they are made special with images that had been used through history to help tell people stories/ meanings of special days. This caught my attention. I asked what the images were made with, and she told me that they roll them onto the dough using a rolling pin. I asked if I could see it, and she brought it out, unwrapped it from its protective wrapping, and let me hold it and look at each of the images. I am ecstatic to find such an amazing piece of culture and history nearby my home!!! Check out these photos of the home-made, hand-carved rolling pin they use for making springerle. Then go buy some springerle. They didn't make any last year, but made a few this year. The process for making these is long and arduous, as the dough has to dry out before baking in order to keep the images. The images themselves are of a wedding, an infant baptism, the nativity, the crucifixion, communion, a hunt, minstrels, and various other scenes from Christian German heritage. These cookies are an excellent rebuttal against commercial treats that have no meaning. If you want meaning in your Christmas Stocking treats, this is the...