Outback Steakhouse — Restaurant in Asheville

Update.... my order was completely wrong again. I even called to verify it was correct but nope completely wrong. I had to cancel.. get refund... and reorder... big mistake. It's now been 3 hours since I ordered food that I still do not have and outback managers DID NOTHING. DO NOT ORDER FOOD FROM HERE. IF YOU CANT CHECK IT DONT ORDER IT..THEY DONT CARE.

2021 January I have ordered delivery from outback probably 30 or 40 times in the past year. My order is always WRONG. They have left things out of my order repeatedly and refuse to give me more than 4 little tiny ranch sauces for a giant plate of cheese fries. They said I had to pay for extra and I have repeatedly told them that was fine... Just charge me then I have been treated like garbage by this restaurant after spending hundreds over this year. I will never eat there again. Their food is good but if you can't actually get what you ask for then there's no point. Nobody should have to pay for extra ranch when they don't give you enough to begin with...but I have offered to pay for it just to get my order right. They have repeatedly admitted they were wrong but today called to tell me I can't get more than 4 tiny and I mean tiny containers of ranch. The service is TERRIBLE.The managers do not care. Don't order delivery from outback.You will have nothing but problems. Plenty of other restaurants who actually care about repeat repeat repeat customers will do an overwhelmingly better job. This outback is a disgrace. Ive saved my voice mail from them and I have screenshots of orders and pictures of what I actually got and I will call their cooperate office. I'm disgusted at the amount of money I've spent at a restaurant that doesn't give a damn about their customers. Once again they have gotten my orders wrong every single time and have given me gift cards and had to come back here several times... But they want to lose a customer over the amount of ranch sauce I ask for. I should get the same amount of ranch for my delivery that people that are in the restaurant get.... But they expect me to be able to use 4 little tiny ranch sauces for a huge batch of cheese fries... Yet in the restaurant you get a large bowl of ranch. I do ask for extra of these little containers and I have offered to pay even though that's ridiculous for $50 orders. The phone call I received today from management was the end for me... Telling me I'm only entitled to 4 little ranch... Equivalent to 4 pks of ketchup from a fast food restaurant. I will be calling cooperate. I have wasted so much money with these selfish,...

I went there around 4:30 pm, when it wasn't busy, and my server was awful. Other than taking my order and bringing me Splenda, he didn't talk to me again until I was ready for the check. Someone else brought my drink, the salad was on the table when I came back from the bathroom, and he didn't say a word to me when he picked up my salad plate. He literally walked to my table, picked up the plate, and walked off. I was eating my main meal by that time - a meal that was lukewarm when I received it and brought out by a different server because it had been sitting so long (her words) - and he never asked me how it was or if I needed anything else.

This was a treat meal for me since I'm eating healthier, which means I eat at home a lot more, so I was in a good mood when I arrived, smiling, saying thank you, just being bubbly because I was happy to not be eating a salad. I wasn't doing anything special though. Just being socialable. I got none of that back. He had 3 tables in the same area so I watched him walk around me to get to the other tables, tables that were already seated when I arrived, but he completely ignored mine. Until he brought the check and then he was all smiles.

I have come to expect very little from servers in Asheville. This place depends on tourist dollars but the people really dislike tourists and this is the attitude of the servers in most restaurants. Even people who are servers have stopped eating out here because the service is so bad. If you want guaranteed standard service, stick to Mexican, Chinese, Indian, and ethnic food restaurants here. The barbecue restaurants and breakfast places are also decent. Other than that, don't expect much service from your server, especially at Outback. Next time I'll get my food to go. I would have had a much better time eating in my car in the parking lot, without having to leave...

On February 17, me and my husband decided to have dinner here, it’s a restaurant franchise we use quite a lot everytime we are on holiday! We were seated promptly and had our server meeting us at the table right after, she brought our drinks and the bread soon followed, I ordered ribeye steak medium rare like I always do at any Outback I go to, and my husband ordered a New York Strip steak medium, we start eating the steaks and I started noticing how spicy and bloody it was, I was making an effort to just wait for the next bite, maybe it wasn’t as awful! I got to the point where I couldn’t even eat it anymore because it was so spicy. I looked at my husbands steak and saw pure red on it, I was flabbergasted… how could a medium steak look so rare, it’s supposed to look pink! The waitress came and said “oh I assume we getting takeaway boxes today “ I told her no because the steak was way to spicy and it looked rare and that I couldn’t eat like that, I also told her that’s the first time I’ve seen a ribeye steak from outback looking and tasting like that, she replied with “ next time I need to let them know I don’t need so much spice” , I don’t think she was listening when I said it’s the first time I get served a rare steak full of spice from outback franchise! PS:I worked for 5 star hotels in London, was a restaurant waitress for quite sometime so I know what every steak is supposed to look like (I leave this note here because I don’t her to assume I’m dumb and I don’t know what a medium rare looks like) Overall the place is great and people are friendly but they are not quick to...