OWL Bakery North Asheville — Restaurant in Asheville

We have been trying owl bakery in N AVL a few times now, but somehow, it is not our bakery especially not after today's interaction. I tried to order 2 loafs yesterday via txt messaging, based on instructions on their phone and the menu on the website. Wanted to surprise my husband with the sesame spelt. When I came into the bakery this morning to get the bread, I made the statement that this was my first attempt with txt ordering and I was excited to find out how it worked. Out of the blue and very unexpected, I was met with an almost hostile sounding defense speech of: " We don't get txt throughout the day, so we don't know that you sent anything. We have no order from and for you. " " No spelt today. That was yesterday." Wow!!! I mentioned that the website stated Wednesday 's menu was for sesame spelt and hence I sent my reservation for Wed. yesterday. I was met with a bellowing: "We told our customers numerous times that the website menu is not correct." Almost like - why do you not know- stupid! I felt beyond uncomfortable and quite honestly, speechless! It was a really bad customer experience. When they two ladies behind the counter finally saw my helpless look, I was offered a paper menu to take home, so I could 'educate' myself. No thanks - not after this behavior! What was that??? I am still bedaffled and won't go back there for a long, long time. Instead, I bought an Alto and a San fran sourdough at Whole foods for half the price and remembered that my husband and I had tried the sourdough at Owl Bakery before and had wondered why we had paid so much money for a major hole in the bread. It was basically the crust and a bit of dough around a major hole. Not for us although we love local business and always try and support...

I stood in linear made my order. The girl told me there was only one item left that I wanted. I ordered it and she began to put my order together. There was a guy a couple of people behind me when he decided to walk past me and make an order. As the girl went to put my item is a bag the other worker came to and said that he was sorry that item was already sold. She apologized and would not give me my order. I told her that the item was purchased after I had already ordered it and in fact the guy who bought it had cut the line and took my order. The both of them stood there looking unsure of what to do. Needless to say the other worker literally took my pastry from her hand and gave it to the line cutter. This was my first visit ti this place and believe me it will be my last. I will further make sure to let everyone I run into in that area what kind of business they...

Whenever we are in Asheville to visit family,we stop here. We were a bit disappointed this morning when we ordered that the prices went up significantly higher for the croissants, and gf options. We ordered 2 ham and gruyere, 2 chocolate, 2 cardamom buns, 1 orange blossom poppy seed buns, 2 tiny gf chocolate cherry buns.$58! Once we got them home, we discovered no ham in one of our croissants and no cherries in the gf chocolate "buns" more like a ganache. Not happy considering how much they cost. I wish they would have more "regular" gf options; grain free prune square, earl Grey fancier.It would be nice if something with fruit , blackberries, blueberries,fruit would be offered as gf. Again, the parking is ridiculous, the counter help is not very friendly, no greeting, no thank you. Not sure we...