Princess Anne Hotel — Hotel in Asheville

The Princess Anne Hotel Experience is delightful in every way. Located in the affluent Montford neighborhood, less than a mile from downtown Asheville, this hotel was built during the economic boom of the 1920’s. It has the charm of a bed and breakfast (with additional food and wine gratis), the comfort of individual hotel rooms/suites, and food that my wife believes was gifted from the food gods.

My wife and I have stayed at the Princess Anne at least once a year since we fell in love with her 15 years ago. We had stayed in other (wonderful) hotels in Asheville, but found the Princess Anne to be the best fit for us. We like unique, funky, luxurious, entertaining, restful, and delicious things, in no specific order.

This year, we arrived just in time for wine and gourmet hors d’ouevres, served in the large parlor and covered porches. Every evening’s presentation is different, but always includes options from haute vegan to sophisticated carnivore. There is always a different mix of travelers from all over (as far as Germany, this year) who are happy to share their experiences and recommendations. This is included FREE with your stay-both the wine and hors d’oeuvres and the stimulating conversation and companionship.

Every morning a beautiful gourmet breakfast is served in the dining room. One can choose from specialty omelets with farm fresh local eggs, daily chef’s choices such as bacon, arugula, tomato, and pimiento cheese sandwiches or bananas Foster pancakes with pecans, home-made granola, local fruit, yogurt, fresh squeezed orange juice and coffee and tea. There is always locally sourced bacon for those of us who like meat, and always vegetarian offerings for people like my wife. I usually go to the dining room and eat breakfast, read the complimentary newspaper, and take something back to the room to my wife, who is more of a night owl than an early riser. The housekeepers even worked with our (her) schedule and provided a clean, tidy, and comfortable environment on a daily basis.

There are different room sizes and configurations available. We love the suite layout, with a living room, kitchenette, bedroom, and bath. My wife really enjoyed the Bath and Body “stress relief” line of products stocked in the shower.

Parking comes at no additional fee. The staff members are happy to bring you extra pillows or towels, even a bucket of ice and a bottle of sparkling wine to your room. The chef is happy to modify dishes, e.g. remove the bacon from the blue cheese and fontina gnocchi in a fresh herb sauce from the garden. The Princess Anne is one of our...

I booked a stay at the Princess Anne Hotel in June for my surprise engagement trip in December. Unfortunately, Asheville was devastated by a hurricane in early October, leaving key areas—including my planned engagement site—inaccessible or unrecognizable.||I reached out to the hotel on October 1 to check on their status and explore options, but was told to contact my booking site or to email back if I booked directly on their website (which I had, and subsequently did). Despite following up on October 7 and again on October 23, I only received a reply a month later (November 4th), after I had already been forced to make alternative arrangements and cancel all plans in Asheville (L also felt two weeks was an apt amount of time for them to respond following my final message on October 23rd, and left me very little time to proceed with alternative plans for the engagement).||When the hotel did finally respond, they refused to negotiate any refund, citing a non-refundable policy. I pointed out that their website states cancellations made more than two weeks before check-in are eligible for refunds, but they cited a conflicting policy buried in the booking email and seemingly nowhere else. I even proposed a fair compromise—a 75% refund to cover their potential rebooking costs—in order to quickly move past this, but they flatly refused, offering only a stay credit, which is useless to me given the circumstances.||This entire experience has been unnecessarily stressful and upsetting. When the hurricane hit, I was already dealing with the heartbreak of re-planning my perfect proposal from scratch in a new location, as well as tying up loose ends in Asheville. Now, in the week leading up to my engagement, I find myself still fighting with my credit card company to respond to Princess Anne’s dispute of my chargeback request. Their lack of compassion has made an already difficult process exponentially harder.||What makes this worse is that every other merchant involved in my trip—American Airlines, the Biltmore, my photographer, and others—immediately offered full refunds without hesitation, and showed such wonderful understanding and empathy in my communications with them.||The Princess Anne Hotel’s slow communication, refusal to compromise, and rigid stance during a natural disaster has been deeply disappointing. I urge anyone considering this hotel to think twice if you value fairness, compassion, and good customer service.||I will update my review with necessary documentation should management respond in a way that attempts to misrepresent...

I booked a stay at the Princess Anne Hotel in June for my surprise engagement trip in December. Unfortunately, Asheville was devastated by a hurricane in early October, leaving key areas—including my planned engagement site—inaccessible or unrecognizable.

I reached out to the hotel on October 1 to check on their status and explore options, but was told to contact my booking site or to email back if I booked directly on their website (which I had, and subsequently did). Despite following up on October 7 and again on October 23, I only received a reply a month later (November 4th), after I had already been forced to make alternative arrangements and cancel all plans in Asheville (L also felt two weeks was an apt amount of time for them to respond following my final message on October 23rd, and left me very little time to proceed with alternative plans for the engagement).

When the hotel did finally respond, they refused to negotiate any refund, citing a non-refundable policy. I pointed out that their website states cancellations made more than two weeks before check-in are eligible for refunds, but they cited a conflicting policy buried in the booking email and seemingly nowhere else. I even proposed a fair compromise—a 75% refund to cover their potential rebooking costs—in order to quickly move past this, but they flatly refused, offering only a stay credit, which is useless to me given the circumstances.

This entire experience has been unnecessarily stressful and upsetting. When the hurricane hit, I was already dealing with the heartbreak of re-planning my perfect proposal from scratch in a new location, as well as tying up loose ends in Asheville. Now, in the week leading up to my engagement, I find myself still fighting with my credit card company to respond to Princess Anne’s dispute of my chargeback request. Their lack of compassion has made an already difficult process exponentially harder.

What makes this worse is that every other merchant involved in my trip—American Airlines, the Biltmore, my photographer, and others—immediately offered full refunds without hesitation, and showed such wonderful understanding and empathy in my communications with them.

The Princess Anne Hotel’s slow communication, refusal to compromise, and rigid stance during a natural disaster has been deeply disappointing. I urge anyone considering this hotel to think twice if you value fairness, compassion, and good customer service.

I will update my review with necessary documentation should management respond in a way that attempts to misrepresent...