KFC — Restaurant in Ashland

This was either my first time here or it's been so long that I don't remember ever being here before. I didn't like the parking lot at night time, maybe I entered the wrong way. Slipt as went in the door but it was wet and raining out, I did let a lady know she put a yellow caution sign by the door. Things I seen and noticed once I walked in, it looked small, went to the restroom and the water was running in the sink, floor was nasty and had wet water or something running from somewhere, I couldn't get the cold water on to wash my hands and the water that was already running was so hot it was painful to wash my hands, I couldn't get the hot water off so I had to leave it running. At the counter everyone was in the back I guess, after a few minutes I left, I was already debating to eat there after I walked through the door. I definitely will not go back not because no one was upfront to take my order but because of the way the bathroom was and I already didn't like the way it felt and looked when I first walked in, I don't know not taken care of kind of atmosphere or something. I was thinking how do people eat here and had I gone through the drive through instead of walking in I probably would have ate there not knowing how the inside...

I ordered online and waited until it said my order was done. Then when I walked in they proceeded to say they were waiting on tenders, so I walked back out to my car to wait a little while longer. mind you I’m parked by the drive thru and have my window down, so I can hear what everyone is ordering and see them getting their stuff. So a few minutes go by and cars start pulling through the drive thru and I heard one of them order a 10 piece tender, the person on headset didn’t say anything about a wait, so that means they have tenders. I go inside and ask about my food, they say they’re still waiting on tenders. So they literally gave out all the tenders to the drive thru after they were done. Cause at this point it had been 40 minutes of me waiting for my food and I gave them a good 10 minutes for tenders to be made even though I’ve worked in fast food and know it doesn’t take this long. They also had multiple other people in there waiting for the same thing. By the time I got my food it had been an hour plus. And the employees or manager were not apologetic about it at all. They seemed more annoyed...

It was our first time eating at this location. ( Ashland/ Russell near ak plant) Went through the drive thru and never again. Basically threw money away. It is obvious by appearance when food has been out of its holding time too long. The wedges were old to a cold and rubbery point. The tenders were hot but the breading was gummy and not crisp as it gets when sitting in the warmers too long. Even the biscuits were semi hard. I have been in the food and beverage industry for over twenty years and simply have a hard time understanding the lack of pride in the brand or product. Its a great brand depending on the location. To serve food that is by even visual cues old and expired... Why package it and sell it? Theres regulations and guidelines for a reason. It affects product quality when not followed which in turn affects customers which in turn affects the business. It was the first... And last time Ill gamble hard earned dollars on if they are going to serve old or stale food. Just a heads up! (...