Potbelly — Restaurant in Ashwaubenon

Edit as of 5/23/22 My wife and I just had another bad experience here. Haven’t eaten here in a few years, walk in at 5:30 (they close at 6) to get dinner and they were already closing up early. The entire team looked so upset that we came in and you could just feel their frustration through their facade of pleasantries. The guy serving us appeared to give an eye roll. We were so disappointed (and didn’t want to be a burden) so we just left and got dinner elsewhere. I rarely post negative reviews but we love potbelly food and want it to stay around, but I don’t see how it will survive much longer here without a change in customer service. THE IRONY is that when I went to post this review, I realized that I had left a review 3 years ago stating the same thing lol so I hav lowered from 2 stars to 1.

I love potbelly, and am thankful to have it here in Green Bay finally, but I have to give it two stars for the customer service aspect. We have been here dozens of times since they opened and all but maybe one time we left talking about how rude or inconsiderate the staff was. Hoping with some more training this will change. Food and atmosphere is...

I typically stop here a couple times a week. However lately not only the food but the service is drastically slipping. The last time I stopped and it will be the last time, I came through the drive through, I was the only vehicle and it appeared there were no customers inside. The lady came over the speaker and said yes? I just figured ok she is having a rough day no big deal. I placed my order, and heard is that it pull forward in the same sentence. I made it to the window, she took my card and somehow my food was ready, this was interesting considering it typically took several minutes. I get on the interstate get the sandwich out and it's cold! Bun is cold what should have been toasted meat was cold. No big deal I call them, and was told I was speaking to the manager. He told me it was impossible to be cold so I let him know I could certainly come back to show him and he declined!! He told me a would have a refund, so whatever I took it. It has now been several weeks and several calls and nothing. So they simply just lost my...

This is a wonderful Sandwich Shop. You'll walk in, be greeted by a staff member who will take your order. There's a good selection of sandwiches to pick from. I had an Italian sub and also ordered a Strawberry Malt.

Next you'll walk past a large beverage fridge with a wide array of drinks. From bottled Crush Orange soda to IBC Rootbeer, various Teas, and other drinks.

You step up to the counter as your hot sandwich comes out of their oven and a staff member will ask you what you'd like on it. I had lettuce and oil put on my sub.

I grabbed a bag of BBQ chips and stepped up to the cash register. I received my sandwich, chips, strawberry malt (complete with a cookie garnish on the straw), and fountain drink. I paid $12 for this meal.

The meal was excellent. The chips were chips, nothing too special here. The sandwich was tasty and left me wanting more and more with every bite. The malt was great as well.

TL:DR: Excellent sandwich shop in Green Bay. Delicious malt. Great service. 5/5 Stars....