Nan Thai Fine Dining — Restaurant in Atlanta

TLDR: Pros: The food was flavorful.

Cons: The staff is clearly racists and performing acts that are both illegal and immoral. I will never go back. The staff here is ridiculous, their auto-gratuity post tax is illegal and their use of it on us appeared discriminatory.

The long story: My Dad was visiting. I wanted to take him around to different places to try more cultured food. I'd been here once before and enjoyed the food, so I thought I'd bring my father to try. Our server was attentive, the food all came on time, my drink was good.

When it came time to pay the bill, everything started to get strange. We first sat for about 20 minutes after finishing our meal, declining desert and after the table had been cleared. We of course, asked for the bill and sat for another 10 minutes. At the 30 minute mark, I'm both annoyed and confused; since Nan has an open kitchen, I can see our server running around and chatting to others. He wasn't assisting other tables or running food so I was confused why bringing the bill wasn't as simple as just printing it out and bringing it to us. When the bill finally comes the server has auto-added 20% gratuity to the post tax bill. (Mind you, my father and I are black but we weren't dressed like hobo's nor any less formal than anyone else. I guess they assumed we weren't going to properly tip..?) Well, they picked the wrong table that day- my father and I both have advanced degrees and quickly spotted the addition to the bill. When my father confronted the server and asked why the 20% was added and added at all and especially added to the POST TAX amount, suddenly our server who was previously able to answer all our questions and explain the menu in great detail became unexpectedly unable to speak and made us wait at the table another 15 minutes whilst he ran around again asking everyone about the bill and looking for someone to speak on his behalf.

No one came to our table after that.

At this point, we've been waiting patiently to pay the bill for 45 minutes, my father's patience grew very thin. So, he walked first to the host desk to get a menu and then to the computer where our server was standing amongst the other employees. [Auto gratuity is not mentioned anywhere in their menu- not for tables of 6 and especially not for tables of 2. Legally, you must mention the plan and the amount of the expected auto-gratuity before you add it to a customer's bill, if you expect them to pay it. If a restaurant does not mention the addition in advance, then the customer is not required to pay it.] At the desk, the server said he auto-adds the 20% to every check and all the employees acted dumbfounded and aloof to the fact that the "computer" had added the amount Post Tax... it was ridiculously frustrating. My father continued to talk to the team, the manager said they could not remove the gratuity. Fine, my father had cash- they refused to accept. his cash since it was our bill less the auto-gratuity. Finally, my father threatened to call the police. Ahhh, and like magic, suddenly, the computer was magically able to remove the gratuity. The manger was able to make change and suddenly willing to accept his cash. Out of no where, our server was able to speak again... (Its clear the managers all know what they are doing is illegal so they quickly made adjustments the second calling the police became a serious option.) Ultimately, this bill paying fiasco took a fully hour!!!!!! When it was all said and done they then refused to give my father a copy of the bill. We paid our bill and left.

I will never go back. The staff here is ridiculous, their auto-gratuity without informing customers is illegal and calculating the gratuity post tax is just cringe and immoral. Their use of these practices against my father and I felt discriminatory; we didn't deserve that type of treatment and we will never be back to be subjected to such ignorance ever again. I will continue to tell everyone about the horrific experience we had visiting this place. ...

My wife and I recently celebrated our wedding anniversary at Nan Thai Fine Dining, and we couldn't have been more delighted with the experience. From the moment we stepped into the elegant dining room, we were enveloped in an atmosphere of warmth and sophistication. The attentive staff greeted us with genuine smiles and seamlessly accommodated our slightly delayed reservation. Our table was beautifully set, and the ambiance was both intimate and inviting.

To start our culinary journey, we indulged in a pair of refreshing cocktails: the Bangkok Thai and another concoction that perfectly complemented our palates. While we opted to skip the appetizers, the tantalizing aromas wafting from neighboring tables piqued our curiosity and hinted at the culinary delights that awaited us.

For our main course, we delved into a symphony of flavors with the Panang Talay and the Kung Pad Thai. The Panang curry, a classic Thai dish, was a revelation, its creamy coconut sauce infused with a harmonious blend of spices that danced on our taste buds. The Kung Pad Thai was prepared as vegetarian option for my wife as she is a vegetarian.

The portions were generous, a welcome departure from the often meager offerings found in upscale restaurants. We savored every bite, relishing the symphony of textures and flavors that each dish presented.

For dessert, we opted for the chocolate mousse, a rich and decadent treat that concluded our meal on a sweet note. While it was a satisfying end to our culinary adventure, we couldn't help but feel that a touch of innovation could elevate the dessert menu to match the brilliance of the main courses.

Throughout our dining experience, the staff remained attentive and unobtrusive, ensuring that our every need was met with grace and professionalism. They were knowledgeable about the menu and passionate about the cuisine, offering insightful recommendations and sharing their love for Thai culinary traditions.

Overall, Nan Thai Fine Dining exceeded our expectations, providing an unforgettable dining experience that perfectly commemorated our anniversary. The combination of impeccable service, exquisite ambiance, and culinary excellence made it an evening to cherish. We highly recommend Nan Thai Fine Dining to anyone seeking a memorable and refined dining experience, whether for a special occasion or simply to indulge in the finest Thai cuisine Atlanta...

My family of 5 went to Nan based on Tiger Woods approval as we thought it must be good to be endorsed by a celebrity with a Thai mom. (Btw, they really market that too with his pics all over the wall, Overkill). We ordered the following dishes 1) appetizer tower 2) 2 pad Thais 3) Chilean sea bass 4) salmon 5) a battered chicken dish that was served on a half pineapple. 1) server mentioned there a two prices for a tower, small and large but it doesn’t state that in the menu. She said the one we ordered is too small and suggested we upsize like fries at McDonald’s. (Golden Arches would have been such a better meal). It’s an assortment of pretty much all the appetizers on the menu. Nothing memorable about any of the appetizers and average taste at best. We paid extra for the “large” and wasn’t worth it 2) the pad thai was served on top of some white rice bowl that looked like lettuce. Pad Thai noodles had way too much liquid and was mushy and too sweet and shrimp was rubbery and tasteless. I couldn’t eat it and told server it wasn’t good when she asked. To me, a good Thai restaurant should be able to make this core dish but it wasn’t successful. Additionally, it cost $32 each. 3)Sea bass was $60 and it was also rubbery 4) Salmon was overcooked and didn’t seem fresh 5) Too much batter and chicken was dry. Overall, we paid $320 for a family of 5 including a standard 20% tip they charge regardless of service quality. Also have to choose either valet parking where “recommended” tip is $10 or self parking is $7. We paid for a valet to park our car about 50 feet. Nan is a Nah or Not ever going there again or recommending for me! They try to overcompensate on the ambiance aspect of a dress code and charging plates at the table that aren’t used. Very inefficient set up just to show it’s “Fine” dining. Good tasty food is most important, not pretense or foo foo ambiance. I also think the nickel and diming is a huge turn off. Save your money and go to other...