Hampton Inn & Suites Atlanta Midtown — Hotel in Atlanta

I would have loved to give 5 stars, but if I am honest there were a few things I noted that were not grand experiences.

Upon our arrival, we were told by valet that we had to park in the parking garage next door because they were full. Note- there was a car in front of us that they were just getting in to valet. We just thought we arrived ironically right when the last spot was available. So my family with our 2 Children and several bags parked next door. Luckily we had a wagon to pull our things in. On another note they never offered to at least help unload our things, so again we unloaded our own things and walked from next door. Which thankfully was not far at all. But it was raining so that was inconvenient. Last thing about parking next door meant we had to pay to enter in and out which would have cost us more than just paying $45 for daily valet for continual access to go in and out. Seeing as how we came for the Atlanta jazz festival, it would have been ideal to drive to the park opposed to walking for 35 min each way ,and each day we were there with two children pulling our heavy wagon to avoid the cost of coming in and out of the paid parking garage. So as you can see this made our stay a bit inconvenient when the reason for choosing this hotel was for the convenience. The thing that really frustrated me was when we walked from the paid parking on our first day to the hotel we got there only 15 min after being told there was no parking to a line of cars and other SUV’s (mind you we thought because we had a Tahoe truck that there was no space for the size of vehicle) but again we came back around the corner to a line of cars and other oversized vehicles getting the service of valet. The valet drivers clearly chose not to park us possibly because our vehicle was older? 🤷🏽‍♀️ I am not sure. We were left with many assumptions.

Inserting positive- Anthony who works the front desk was very kind and encouraged me after I shared my story of not getting valet assistance . He stated “hurt people hurt people “, and for some reason that took me from being upset to understanding that possibly we arrived in a moment where someone chose to deny us service due to their lack of empathy when seeing a family, who mind you already had a terrible experience getting going to even arrive to Atlanta (hence the reason we were forced to drive our reliable but older vehicle over our luxury vehicle). We felt slighted as we are educated and and financially well situated but again we assumed we were judged by our 2016 Tahoe. Which is still a nice vehicle but again we had to assume. Because it didn’t make sense to us. (Also before I jumped to conclusions I thought maybe these were guests that were returning from being out, until I saw them help them unload their luggage’s and use the valet carts to help them take their things inside. But again Anthony was kind, and encouraging. He gave us the tip of using Uber instead of driving to the park back and forth to avoid paying costs to enter and exit the garage next door. He was the example of what we know to be Hilton customer service.

Our room smelled terrible. It smelled of dogs and it made the stay pretty uncomfortable. While it was clean in appearance it did not smell pleasant. Also the tissue in tissue box had been taken out and stuffed back in the box which for me was not accommodating. No one wants Kleenex that was touched and put back (crumbled looking).

Inserting positive- the breakfast attendees were so very kind and helpful.

Overall we had somewhere to sleep. The price was decent. Anthony and the breakfast staff were all awesome! We would attempt one more time to stay but would request a room that has been thoroughly cleaned and doesn’t smell like dogs . (Maybe there are rooms where pets...

My husband and I, along with all of the most important people in our lives, stayed at this hotel for our wedding earlier this month and had the most AMAZING experience! When choosing a hotel for a wedding room block, you have to put a lot of faith in a business. After all, a guest's experience checking into their hotel is often their very first impression of a weekend away -- and we wanted that first impression to be outstanding for our family and friends. From the minute our wedding guests arrived at this hotel, they were raving about the friendly valet staff -- shout out to Reggie, Eric, and ALL of the guys working valet that weekend! We loved you. At the front desk everyone was greeted by Skylar or one of her colleagues, and they were able to answer any of the guests' questions or concerns. Our wedding was not only the first of the children and grandchildren's nuptials, but also the first wedding for our friends in this "post"-COVID era. We were ready for a good time, and the hotel staff was so incredibly accommodating to our group of excitable guests.

We heard great reviews from our guests all weekend long about the hotel and its staff. Every single employee, from valet, housekeeping, maintenance, and front desk staff made us feel like we were with the Queen of England! Absolutely top service. A special huge thank you to Michael for fielding each and every request we had. You rock!!!

A few other extras to note -- the hotel was very clean, COOL (hello, ATL summer), and close to so many midtown attractions. Throughout the wedding weekend, we were close in proximity to our rehearsal in west midtown, family dinner at Park Tavern in Piedmont Park, and our after-party near Centennial Olympic Park. You really can't beat this location!

I don't often post Google Reviews, but after the amazing experience I had on one of the most important weekends of my life, I have to just rave about this hotel! Whether you're in town for business or, like me, are a Bride needing somewhere to host your guests for a weekend, book the Hampton Inn & Suites...

This review is based on a three night stay for a business trip. There were some great and bad aspects of my stay.

I typically use the digital key for my check-in experience so I did not interact with any of the lobby or hotel staff for my check-in experience. I did not have any issues at all with my digital key during my stay.

One of the best aspects of this hotel is the location. I was in short walking distance of both the Arts Center MARTA station which made it easy to travel to and from the airport, and the office I was working out of was also close by as well. Also, plenty of dining and entertainment options nearby. The rooftop area is also very nice.

As far as my room, the bed was very comfortable and the bedding and mattress were clean. I enjoyed the fridge and microwave options, especially on a business trip.

My primary complaints are for cleanliness and items not working properly. The desk chair in my room was filthy and looked like it hadn’t been cleaned or wiped down in months. I’m not sure if housekeeping has even looking at these chairs, but on a business trip, I would have liked the option to use my desk chair to work or eat when in my room.

Also, the bathroom was not very clean. The shower was not cleaned well and there were still dirty marks on the shower walls. There was also hair in the drain at the front of the shower. I always bring my own cleaning supplies when I travel for this very reason, but I expect the shower to at least look clean. Also, the shower sliding doors were broken are would not stay closed, causing water to get on the floor whenever I showered.

I also had issues with the iron, it would not heat up properly and just leaked water whenever I tried to use steam. Useless.

Overall, I don’t think I would stay here again for a business trip unless there were no other options. It was not the worst stay but I do expect my room to be properly cleaned and sanitized...