ABC Imaging - Atlanta — Local services in Atlanta

Worst customer service I’ve ever encountered.

My local print shop was closed the day I needed prints so I tried this place, and I will not be returning. Whoever I called on the phone seemed confused by everything I asked about, and just told me to email instead, which is fine. I place my order around 12-1 and needed to get them picked up later that day, knowing they close at 6. In my instructions I made it clear that some of my images were not the right size and to simply scale them to fit the page. It wasn’t until 5:30 when I’m driving home from work that someone suddenly decides to call me about my files saying they were not the right size when I CLEARLY said in my email to just scale it up, and also great I can’t get my prints printed day of because for some reason they decided to start my order right before they close for the day, so I had to have a friend pick it up the next day. I was also told two of my files were “corrupted” which they were not, but I resubmitted them again anyways. The next day my friend went to pick up my prints and for my 11 x 17 ones he noticed these huge white pixels on all of them, so I could not use them and sadly had to trash them. I emailed about a partial refund for my misprints and no one answered me. I gave ABC $187 for subpar quality prints when my local shop later quoted me $86 FOR THE SAME ORDER! a lot of my SCAD friends use this place and I’m sorry to tell them they are being completely screwed over.

TLDR; terrible customer service, can’t follow directions, crazy overpriced, mess up your order, and once you give them your credit card number and they take your money they don’t care at all about the quality of the products they sell...

I was recently travelling from the UK to Atlanta at short notice for a training class and needed 13 sets of wire bound course materials printed. I found out about the class on Monday and was arriving on Friday. After searching on the internet I found ABC and emailed them with my requirements and they responded very quickly. I then spoke on the phone to Jennifer on Tuesday and she assured me they could be ready by Friday. On Thursday they told me they were ready and asked which hotel I was staying in and offered to deliver them for me.

On my arrival in Atlanta the materials were waiting for me at the hotel. I cannot fault the service from ABC Imaging and the communicationfrom Jennifer. If I ever return to Atlanta and need printed materials I know exactly...

AMAZING!! Printed my graphic design portfolio through these guys recently, admittedly on a serious time crunch. The staff were super understanding and helpful and are probably the only reason I was able to turn my portfolio in on time; prints came out fast and high quality! Was in and out of the shop a couple times throughout that week but was never there long, I even went back the same day I turned in my portfolio to print a photography project and was out of there in about 15 minutes. I obviously recommend being more prepared than I was but either way they will do their best to help you out and send you on your way!! [thank you so much y’all literally saved...