Prevail Union | ATL — Restaurant in Atlanta

I wanted to write a good review when I first walked in. The ambiance is nice, love the layout, my partner and I just moved here. We thought we found a cozy coworking space..... we found a spot, got set up, I took one client call, had only been in the building for about 30 minutes before I went to place an order. I was greeted by a guy who seemed really pleasant at first, I asked if there were any vegan pastries, he said no..I told him it was my first time there and I wanted a matcha, I placed my order and after less than a minute I thought about how I need to have food on my stomach before I drink matcha. By that time he had already resumed his conversation with 2 customers and his coworker over the counter/expresso machines, I had to get his attention to let him know I wanted to change my drink.... He immediately got an attitude and said well we are already making your drink and I said yes I understand but I just don't want to be sick for the rest of the day because I didn't consider eating first, and he said well I can change it but you need to be more mindful next time with the most snarky passive aggressive tone.... And I felt extremely disrespected because I've worked in the restaurant industry for over 10 years, have been a barista myself, and understand that customers change their minds all the time, as well as baristas make mistakes, and you just dump the drink, log it on the waste log for the day. I feel that his response to me was completely uncalled, it made me feel like I was an inconvenience to him and I was getting ready to pay for the drink. I responded and told him that his comment was rude and that he didn't need to say that. He kept going back and forth with me, by this time all the other customers in the space could hear the argument. I decided that I no longer wanted the drink nor to be in this space, so my partner and I packed up and left. I will not be back. This was unfortunate because I went to another coffee shop today and it just didn't quite hit right, but when I came here, I was wow'd by the aesthetics and the feel.... I'm truly disappointed.

You should never make a customer feel like an inconvenience, especially after I tell you it's my FIRST TIME, or...

Ive been here a few times. Ive tried the fig latte, hvr and most recently the pumpkin spice latte. Each of these drinks were incredibly weak in flavor and tasted mostly like milk. I couldnt taste any fig in the fig latte and the hvr was probably the worst. Tasted only like milk and honey not even a coffe flavor. The pumpkin spice also super milky… didnt get any pumpkin flavor at all and only a miiillldd hint of cinnamon. While I was there working one morning a woman went up to the barista with concerns that her coffee did not taste good(and i would agree) and would you believe the baristas response was “well thats how we make it so im not sure what you want”. How rude! This coffee IS weak and not flavorful at all and after hearing that interaction I wont be back. 2 stars simply because its a nice place...

Let me say I met someone there to do an art drop off for a show... No coffee or food ordered but I will give a five for the vibe no weird looks or weird vibes at all. Interestingly enough though, I felt restricted, as if I should not speak loud like a library. Wouldn't do a date here at all, even though it's all decked out like a hotel lobby. Perhaps it is a lobby of sorts, since Sen+Trails is connected ...who knows what kind of hidden unartistic architecture they got going on. But anyways I digress, the spot is cute but there is no real parking maybe in a paid deck nearby but that's disgusting...but as I said, perhaps it's for the residents.... however it's right by the Marta Perry Blvd garage...I hope they sent over a promo deal for business and longevity. No I don't...