Ross House Coffee at 320 W Mag — Restaurant in Auburn

Good coffee and treats. Unfortunately, the associates will touch inside the coffee cups and lips then pour the coffee into the contaminated cups and secure the lids to serve to you. I watched as the cashier wiped her nose then touched the inside of the coffee cups and lids. I asked for new cups. The associates questioned why I wanted new cups so I explained that the cashier touched inside the coffee cup. The supervisor said that their hands were clean and joked if they should wear gloves. Maybe you should not touch the inside of the coffee cups and lids where we drink and place our lips after wiping your nose. Hands are not considered clean after that point of wiping your...

I’ve been a few times and was never really a big fan of the taste of their coffee and espresso anyway but after my last visit I won’t be back. I ordered a plain black coffee and watched the employee go in the back and pour a cup then come out and microwave it to reheat it. If I’m paying $4+ dollars AND tipping for a plain black coffee then I expect it to at least have been made recently enough that it’s still warm. Admittedly she offered to remake it after she brought it to me but I’m pretty sure it’s only cause she saw me watching her...

We LOVE Ross house coffee but the store on Magnolia is nothing short of a “sh|^” show. The college aged lady who works the front is rude, slow, and has zero customer service skills. Something needs to be done. I’ve spoken with countless people who quit coming because of the service. If you’re curious who is the issue: Todays date is 8/14/24 @ 12:21 , we’ve been waiting for 25 minutes. She does this every time, she’s currently singing, playing with her hair. Not doing anything while...