Subway — Restaurant in Auburn

Monday July 28 around 3pm I came in and there was a short black girl and an older white lady. They were both absolutely rude and had disgusting character and customer service. Rolling eyes at me saying they were just about to get off work, and that I need to go somewhere else. I ignored what they said and with a smile on my face and continued to say what I wanted to order. I Had gotten 3 sandwiches and the short black girl proceeded to throw the food on my sandwich not handling with any care! Luckily the older white lady told her to do it right so they can go home. Continuing to fix my sandwich. They both made rude comments and faces at what I wanted on the sandwiches. Literally had a comment from the meat to the lettuce and sauces. Laughing at me as a joke or something and saying I was making stupid recommendations. I felt insulted, uncomfortable and disrespected. I didn’t even argue back with them or say anything to cause any issues. I simply walked in and kindly ordered my food. They obviously don’t respect or care to work for you guys at subway and from seeing other customers reviews about the same people they honestly deserve...

I went to the west magnolia subway in Auburn, AL. There was no issue with the food, but with the service. I’ve worked in the food service industry before and can understand the issue of boredom or not getting to an issue quickly but this was ridiculous. The man that was there was on his phone sitting in the lobby seating area when I arrived and he walked over to the counter to wash his hands and help me. At this point there was no issue. He made the food and charged me. I walked towards the seating area and saw something written in some type of red sauce on the window. I read it and it said two things. “GOOD FOOD-GARR” and “P*ssy Fart”. I know how unruly customers can be and can sympathize with these issues but the issue was that nothing was being done about it. I watched as I ate and the guy did nothing he just sat there on his phone not doing anything. If he was on his break, I guess I can understand but it looked like the window art had been there for a while. It really disgusts me to see that they will not clean the window that everyone can see with a vulgar phrase on it and makes me wonder what isn’t being cleaned that...

I don't typically add reviews. I am only adding this in the hopes that the owner sees this and cares. I know restaurants. This is not the service you want, especially with the start of the semester and the opportunity for more business. I ordered lunch today via the app. The Magnolia store did not receive my order, and the two staff members there did nothing. They did not offer me a way to contact support or offer me the food I had already paid for. "That money doesn't come here." Really? This order won't appear on your P&L? I find that very hard to believe. Since I was in a rush, I ordered another sandwich and paid for it again. They were both rude, not only to me but to another gentleman as well. I am looking for some way to contact the owner or Subway corporate. The reviews for this store are terrible, and there are other reviews (July 28) that reference the same two workers. I have tried to call, but shockingly, the number won't ring and the voicemail box is full. I wonder what types of messages are in the box? I will be disputing the charge on my card and am trying to find the owner. I am done...