Subway — Restaurant in Auburndale

I had placed a mobile order so it would be ready when I got there. It was supposed to be available for pickup at 5:15 & I got there at 5:12. The shelf they have set up for mobile orders was empty so I waited patiently in line to see if my order was going to be brought out to the shelf. 4 customers and 12 sandwiches made later & still no order. When I finally got asked what I would like I told them that I was looking for my mobile order, at which time I was told that they were waiting on wheat bread for one of the two sandwiches I ordered. No, I have to wait on the wheat bread because it wasn't until I got to the counter when it was put into the oven. So I went to sit down and wait & watch another 6 customers get their sandwiches and salads made before they finally start making the other sandwich. I watched from my seat as the sandwich was being made and when I got to the register I asked if double cheese was put on it like we ordered it and paid extra for & was assured that it was on there. I asked for a drink carrier so that I could carry everything a little easier and I guess they ran out...go figure. When I finally got my order it was 5:40 which means that the sandwich that I didn't have to wait on to be made had been sitting up there for a half hour already...so much for "eat fresh". When I finally got home with the food I checked the sandwiches to see how they were made according to the order I had placed. My sandwich which was already done was supposed to have extra mayo...not even close, onion...I counted 3 pieces and I paid extra to add bacon, which I'm pretty sure was always 2 strips per half of a footlong sandwich...this had 2 strips total. Oh, and the footlong sandwich that I was assured had double cheese had 4 half slices just like the other sandwich that I didn't order double cheese on. So not only was I charged for items that I was either shorted on or just not received at all, but they lied to my face about it. Seriously, how hard is it to make a sandwich? Apparently it's impossible for people who can't even be honest when...

We order from this subway location online and everytime its something either they forget to add something or the bread is not cooked all the way. This time I go to pick up the subs and not one employee greeted me or anyone else that came into the place. I waited in the Express line and no employee asked for the name on the order. After some time finally one employee asked if I'm here for pick up I said yes. She then just pointed to the back of the line. So I went there and waited. Other people with online orders followed me to the back of the line and we waited. Then I noticed a shelf with subs on it and seen one was the order I came into to get. This is the first time they did it like this. No one was even checking to see if you are the right person for the order pick up I could of took any sub I wanted. I then told others in line and they got theirs. I get its busy but how hard is it to communicate with the costumers. This subway location needs to get it together. Maybe a better leadership is needed and employees should be better evaluated on costumer service and...

So I put in an online order the email said it would be ready in 13 minutes. So me and my husband went to taco bell got his meal then went to subway to pick up mine. I ordered a veggie delight and had pepperoni and bacon added to it. I asked for it to be toasted with all the toppings on it. Well I paid $2.50 for pepperoni and bacon that I did not get. Also it was not toasted. I know this store gets busy and I know you can have rude customers. But come on it's on a ticket for you to read as you make it............ Also I would like to add that I have spent now 10 minutes listening to the phone ring between the 4 times I have called to store to at least get a refund on what I paid for but did not get. Will call tomorrow to speak with a manager........ Update that was a few months ago ... So me and my son went in tonight the people were very nice very busy but very patient. Thanks Jeff !! Our sandwiches...