Doc's Porchside — Restaurant in Augusta

Unfortunately this location appears to have gone downhill since our last visit.

First, we were seated quickly which was nice (though this is one of the few nice things I can say about this location). Our server was a younger gentleman that appeared to have issues hearing us and had a poor attention span and this appeared to be an ongoing theme for the remainder of the evening.

The drink orders took quite a bit of time to arrive, and later in the dinner a call to the front desk was needed (via phone) to get a cup of water to the table that had been requested 3-4 times over twenty minutes. Drinks from the bar were good from what I was told, though they seemed to be out of a good many things.

The appetizer order went well, but they arrived cold and took a lot longer than should have been necessary, would have to estimate thirty minutes from order to the delivery of the cold appetizers. The spicy shrimp was disappointing, as were the loaded bbq cheese fries. The sauce used on the shrimp was the same that was used on the wings and the blue cheese crumbles could have been good if the shrimp had maybe been in a different sauce and at the very least warm.

Another server at this time had to be waved down for napkins, silverware and plates as ours was MIA. Though about fifteen minutes before the appetizers arrived he did take our main food order. Though he refused our ignored the attempt to give him the menus (which are normally picked up).

The main meals started arriving about fifty minutes after being ordered. These too came out cold and the burgers looked like they had been sitting for a while so the buns had dissolved into a mushy mess. The chicken fingers were flavorless and cold and given back untouched (they were not removed from the ticket). The burger of it had been warm probably would have been OK.

The wings, which is one of thier main items were dry and the order for those was mixed up between the two that ordered them.

Now during this dinner time is again where water was requested several times without any avail. The call to the front desk and request for a manager was answered, though the manager was unavailable. So the shift supervisor came to bring the water with a little attitude as well for us bothering them up front with such a request (again we tried several times to get this service from our waiter who either could not hear us or ignored the requests).

This was an unfortunate visit as visiting here for lunch and earlier dinner services on weekdays had been pleasant. It seems that maybe the staff might feel that the customers are a bother for making so many requests like water or eating utensils when paying just under $300 for a meal... Maybe the next restaurant at this location may learn from thier...

We really wanted to like this place. Let me start by saying that the redneck eggrolls were awesome. However, everything else was not up to par. Service, drinks, food, and attention to detail. Let's start with service. Not going to mention names. It was just downright not good. We had to order the same bloody Mary 3 times. It got to the point I just got up and went and got it myself. The waiter/waitress kept getting the bloody mary mixed up with an additional order of egg rolls. We never ordered the second egg roll plate, but it was brought to the table twice. We were on 2 different tickets but when we asked for a check, we ended up with 3. Not even sure where to start talking about that. That could probably have fallen under attention to detail. Drinks is next. I'm in no way someone who knows everything about drinks, so this is merely my opinion. The bloddy Mary's are plain. There is no rim salt or cajun seasoning. It was just plain. I dont expect all the fancy additional things that would normally come on one, but something is better than nothing. Next is food. 7 people were dining in and only 3 of the 7 enjoyed the food. Not sure why. A few are picky but anyways. I have never seen white mac and cheese. Also had a weird flavor. The redneck eggrolls were amazing, had yo mention those again. My Carolina chicken sandwich was pretty dang good. My wife had the burnt end po' boy, I dont think she was impressed as she compared it to the ones I make. They dont taste as if they were smoked and they didnt have any sauce on them. So they were a little disappointing. The kids said the pulled pork was ok. The attention to detail could probably be chalked up to the waiter/waitress claiming to be new. So I wont go into much detail about...

Just want to say Thank You to all the helpful staff and especially the excellent waiter we had......I wish I was better with remembering names. Short story. After calling ahead to the Metro Diner and trying to get a table for 20-25 for a b day party group...not by hours, but called the day before and then 3 hrs before arriving...when we arrived at the Metro Diner, we was told we had to wait outside in the 42 degree weather with kids. After waiting another 30 mins for a split up tables.....I called Docs Porchside (which is definitely one of my favorite places to eat anyway). I asked about Doc's ability to seat 20-25 people, they said sure, for when? My response was probably not what was expected when I replied " For right now, if possible, we are standing outside in the cold @ The Metro Diner right now.....down the street". The hostess told me " Sure, come on over, we will go ahead and start pushing some tables together now". So, we left Metro and went straight to Doc's. We were seated in our own room with-in 5 mins of walking in the door. Amazed and Thankful! We had one waiter, who did an amazing job keeping up with us.....even though I watched him run from our room/table, back in, stop by 4 more tables along the way to the kitchen.....our food was correct as ordered, fabulous, served hot and we never felt neglected. Definitely a great experience and those that I brought with us, that had never eaten at Doc's, All said they would definitely be back again!! Thank you, for helping save a almost disaster of a b day party dinner and making it All possible!! I'd give em 10 stars if possible and hope the tip we all left showed our...