Firehouse Subs Walton Way — Restaurant in Augusta

Stay away from the Walton Way Firehouse. Not sure what has happened to this store, but the people here don't take pride in their work. Not sure if it's just the area or what. I ordered two sandwiches and when I arrived for my pick up time they still were not ready, again. I walked over to the pick up area and there was a meatball sub waiting that appeared to have sauce all over the outside of the container. I should have walked out then, but I had already paid online. So, I waited. Finally after 15 mins of watching people come & go with their walk in order I inquired about my online order. The one girl asked about it and another said she didn't hear that order called out, then they started fussing at each other. My order came out very quickly after that, but when I got home both "hot" sandwiches were cold. I live one block away and the orders in the past were always hot after arriving home. Wondering how that happened. Was it already ready and sitting on the counter in the back? Not sure. The toppings were skimpy and they forgot to put a pickle in both orders. That's just plain incompetent. You have one job, and that's to make sandwiches and place a pickle with every sandwich unless asked no pickle. I will eat Firehouse again, because they serve a great cause, but I will NEVER eat at...

I haven't been to a Firehouse for a while now (used to go more frequently). This was an awkward visit to say the least. It started by waiting for the restroom for about 10-15 minutes. Someone inside yelled out "who is it!" when I initially tried opening the door. After the wait a Firehouse team member came out. No big deal but kinda' odd to yell that out. When I finally got in the restroom, the soap dispenser was sitting on top of the toilet and the bathroom wasn't very clean. If you're going to hog the bathroom that long and you work there, you oughta make it clean on your way out. My food was ready in a decent amount of time, but it was poorly wrapped with paper stuck all over the meat and I had to pick out the paper from my food. It definitely didn't taste like the Firehouse subs I remember. I was grossed out by the whole thing. The chip selections were very limited and there were no napkins available. I get that supplies are limited due to all the craziness with Covid, but at least keep some napkins stocked. This is not a place I plan on...

It should be 0 stars. I will never go back. Go somewhere else. I went today and ordered the hook and ladder salad as I always do. There was a bug in the salad. OMG. A bug in the salad and the salad lettuce had some brown leaves and it was not fresh and I was not given extra dressing. The staff has evidently changed because they were rude, with much attitude. I asked for additional dressings as I always do, and I was rudely told if you want them you will have to pay for them. You can only have two. It was a long and dramatized ordeal because I asked for additional dressing. I explained that, No, you are not going to charge me extra. So, I was only given two. I should have paid attention to the warning signs during the bad customer service experience and cancelled my order and walked away. I did not call them to report it, for what? Another salad? I think not. Please go...