Freddy's Frozen Custard & Steakburgers — Restaurant in Augusta

ORDERED: Sunday evening after 6:00pm

I was excited to see a Freddy’s come to Augusta; only to be gravely disappointed.

It is understandable that this location just opened, so the service maybe a little prolonged. At the same time, they should be 100% prepared take orders and put out food in a somewhat timely manner.

The drive-thru wait was painfully long; so long, I turned the car off since we just sat in that one spot for a VERY, VERY long time.

The food is mid. Definitely a disappointment compared to other Freddy’s locations. Most of the employees we saw (about six) although nice, mostly seemed confused.

There was a random employee sitting on the curb near the drive-thru (highly unsanitary, considering after their break they will go back into the restaurant). It was easy to almost think the person was homeless and just hanging around.

Overall, I would not come here again.

Almost $30 for a kids meal, adult combo and an additional order of fries. The extremely long wait time, food that was not very warm, and high price does not make it a place I...

Went at 8:30 PM. Ordered, went to sit down, and every table inside was nasty. Even behind the counter, the floors in the entire building had at least a spec of trash. I watched the clerk pick up packets off the tables, but she never wiped them off😒. The ladies' restroom was unpleasant. Staff was just standing around, not busy. I spoke with the manager, who acted as if this was brand standard🤔never resolved issue and refunded my money instantly. Only two tables were actually being used in the establishment. For this to be an entirely new foundation/building, it's unkempt so soon... disappointing. I never got to the food; this was my first time ever visiting a Freddy's, and I was definitely underwhelmed and...

The quality of the food matches the price; while not the greatest, it’s not bad either.

The staff members were very kind and courteous, but the service was noticeably slow. This did not appear to be the fault of the employees, who were attentive, but rather a result of the restaurant being short-staffed. The custards came out immediately. However, it took nearly 20 minutes for two basic meals to be served in the drive-thru, despite the restaurant not being busy...