Burger King — Restaurant in Aurora

There really needs to be negative ratings for this particular BK. I have had issues with more than one manager in this place. The managers are more willing to argue with you than to listen to your problem, I think part of the problem is the language barrier. I always try to explain myself in a calm non-confrontational way but it never seems to matter.

They've messed up my order nearly every time I am there, and will make you pay for tap water. It seems to be a 50/50 chance if the missed item was not put on your bill or they have you pay for it and do not give it to you. If you ask for something extra do not count on getting it, or you may find it on the wrong item.

One particular time the drivethrough window server grabbed one of the drink they were handing me, Told me the lid was not on right and then proceed to spill the drink all over me and my car anyways, after supposedly fixing it.

I can not remember the last time my order was what I asked for. If it wasn't so convenient for me I would never go here again, but that is going to change.

Edit: After I read through the reviews I noticed nearly all of the five star ratings for this BK just about say the samething. Great management, clean, fast, good hot food blah blah blah. I, and from what I have read most everyone else, believe the opposite to be true. It is very suspicious that nearly everyone of the five star ratings, included all of the same reasons for why they like it.

Oh as far as the cleanliness goes, I would not recommend letting your children play in the play area. Otherwise they may come out looking and smelling like the were crawling around in a down town...

I used to like going here. For the most part they were really cool people. This review is based off of my last few visits since January 2015. The biggest reason I am rating it a 2 is the poor customer service I recieved. I ordered 5 Icees along with a few other things. We paid at the first window of the drive thru and THEN they told us it was broken. I was approached by a women dressed as the other employees and said she was the general manager Lucy.

She was very rude and defensive. I understand. I work in a like environment and it was a busy day. She told us and just said "we can give you 4 small drinks in exchanged" Not thinking, I said that I would just have my refund. She was very angry after that. After talking more she said it was against store policy to give refunds. I thought this was strange because I had gotten one for the same reason before. I was trying to talk to her (I was in the passanger seat). She started talking over me and then stopped talking to me as a whole. She rudely looked at him and said "I didn't hear what she said. What did she say." I can understand not hearing... I'm impaired but, at that tone... unexceptable...

At that point I was starting to get a bit upset. I just didn't want anything. However, she changed it to the policy that they can't give refunds on Sundays. Next thing you know, she tells us to come back the next day. Well that was two days ago. We have been told that we could be contacted when the GM walked in that day. It's Wednesday and they are playing games so, I called customer service and I hope to at least get something. It wasn't that much money but, I did not deserve...

Ordered two Jr. Burritos in a medium meal with coffee with 3 creams and 3 sugars. Had gone to the community college down the street and started on my meal as soon as I parked. The coffee was cold and the cream and sugar was not in the bag. I called the store to compain and give feedback. I talked to a lady. I'm going to go ahead and assume that it was the general manager that I talked to. I informed her about my coffee being cold and that I had just left the store. She disputed that she had just arrived and the coffee is hot. I informed her that I am a customer and that I'm not trying to work her for a cup of coffee. She informed me that I could come in and get my coffee replaced.

My complaint is not only about my coffee being cold and not getting my cream and sugar, but also about the staff debating with me over the issue. I can understand if it was a huge order, but it was not. I also understand that there is many individuals that do work stores to get free stuff wasting time money. I am not one of those.

My complaint was simple and small. It should have been a simple complaint and dealt with easily and professionally. I and many other customers like our coffee's hot. I trust that the store will work on the issue at hand. Thank you.

New complaint...6/10/22

I don't why I keep coming here. Probably because I'm always in the area.

Ordered 2 whopper jrs and they were cold.

I don't recommend this place at all. If they haven't gotten their act together by this time, I wonder if...