Aussie's Grill & Beach Bar — Restaurant in Austin

We have gone to Aussie's for years and usually it's been pretty good. We have gone mainly because of its location being close to our event site and our hotels.

Last weekend, Saturday night, we went in with a group of 9 people. The first 6 were seated & drink orders taken. We were given a single (torn) page menu to chose from. We placed our orders, mostly burgers and chips & salsa.

Shortly after our order was placed the remaining 3 came in and sat down. When the server finally returned to our table he took their drink orders. When he returned with the drinks they attempted to order food. The server said the kitchen was closed and left. At no time did the server tell anyone that we were close to a cut off time. When the 3 arrived and gave their drink order, while looking at the menus, he never said anything.

Later we asked to speak to the manager, this is when the bad situation went really bad.

She came out to the table and we asked why our friends were not allowed to order food. Her response: "we ran out of food."

When asked if she could clarify, "you have no food left in the kitchen?" She said, "right, we are out of food."

When we said the server said it was because the kitchen was closed, she said that was also correct.

So somehow our 3 friends happened to sit down just as the kitchen ran out of food and as the kitchen was closing. That is pretty remarkable.

She also informed us that our server had been there since 9am, we sat down a little after 11pm, as if it their failing to staff their restaurant properly was somehow our fault or that we should just accept the poor service,

After the "manager" walked away we were ignored for approximately 40 minutes. We almost called the place to ask someone to bring our checks to the table so we could leave.

The manager then returned with one check. When asked to have it split, she said "this is how he rang it up." She then walked away and we never saw her again.

Someone at our table then flagged down our server and said we wanted the bill split, he did do that for us.

At one point we asked the manager for her name, she mumbled something and walked away.

As close as Aussie's is, we will never return. The food has never been great but it has been acceptable. Our reason for never returning is because of how they treated our friends and then the entire table. There are a zillion awesome restaurants & bars throughout Austin, next time we will jump in the car and drive to one.

Should have just gone up to Home Slice where the pies are always fantastic & the homies always treat customers with respect.

PS: the burger was horrible, so maybe the three was lucky they...

OWNERS PLEASE TELL YOUR SERVERS TO ID! TABC IS NO JOKE!

Genuinely horrible! This is not something I’ve ever actually done, but I truly feel an experience like this cannot go unheard.

It was my first time there with my friends, and we were so excited.But the service we received was genuinely sad. Started at the bar and the girls working at 6 o’clock on Sunday (Sept. 28th) need to seriously be evaluated for how they talk to paying customers and the one and a half servers (one was still in training) covering 20 people. I don’t fault the new girl at all—this falls entirely on the “trained server” (cowboys shirt) and what I presume to be management??

Our entire table ordered drinks, and we either never received them, or they came out wrong and 40 minutes later. I ordered two frozen strawberry margaritas(only got one), 2 shots, and a burger. Also, for the owners to note—WE WERE NEVER ID’D. Keep in mind, we are a group of college students. Please remind your staff about this.

When the bills came out, I knew they would be wrong. Why? Because I’ve been a server before, and I know how overwhelming it can be and mistakes can happen. But the way this team handled me correcting their mistake was HORRIFIC. I went up to the server stand to check the bill and noticed a drink we 100% did not order. I let her know nicely , and she gave me attitude, insisting that’s what we had ordered. I know for a fact my boyfriend wasn’t drinking a spicy margarita because we both hate jalapeños to our core—also I was the one ordering everything when they had insisted HE ordered it. Instead of simply correcting the mistake, the “management” then tried to go behind my back and get my boyfriend to blindly sign the check instead of coming to me directly and yes she walked right past me trying to pull a fast one. And when confronted she told me I was wrong and that she wasn’t voiding it and if you’re reading this and you know who you are COSTUMERS ARE NEVER IN THE WRONG!

Completely unprofessional!

The volleyball was great, and the place itself is nice, but the service was the worst I’ve ever experienced in my entire life. Owners, if you’re reading this, please take a second look at who you leave in charge of your business. Also please ID YOUR CUSTOMERS! TABC is no joke! It will cost you in the future if you don’t! We could’ve came here underage and nobody would’ve batted an eye. Sadly, I don’t think I’ll ever come back nor will the other 20 people who I came with and the people they tell about this experience…that’s a lot of lost business for a $10 margarita..and it’s solely because of one interaction—with the people you pay to...

I wouldn't even give this place 1 star if I had the option! This place was TERRIBLE we sat there for an hour in a half last night WITH 2 KIDS and did not get greeted, given any menus, or any drinks and I had to go approach a waitress and still didn't get anything for an extra 30 minutes it was the most worst experience ever so many other groups were greeted given drinks and given menus that came in AFTER my family WITH NO KIDS with them. so essentially we were there for 2 1/2 hours and only 30 minutes of that we actually had a drink on our table. I will NEVER be back very terrible customer service. What was so different about us Is it that we had 2 kids with us and no other groups had children I mean seriously we should have just walked out and left enjoy the $42 yall DEFINITELY didn't earn. Ive never been somewhere in my 28 years of life that takes almost 2 hours to greet a family or give them menus, drinks or anything. TERRIBLE WE WILL NOT BE BACK. My kids had to miss half the fire work show because of this place and my 5 month old it's her 1st 4th so thanks for lack of customer service and taking away that experience from us. Yall should b ashamed. Saying yall were busy isn't an excuse since yall greeted many more families that got there after us while my family sat there and waited and waited and waited. I am not happy with this...