Wendy's — Restaurant in Austin

DO NOT, I REPEAT DO NOT GO TO THIS WENDYS!!!! I went to this Wendy’s for a quick snack on my lunch break. I ordered a biggie bag. A damn biggie bag man and I got the double stack and added tomatoes. I got a fry and the drink was free because I had a reward. Not only was the order wrong, it was also nasty and cold!! I asked the guy at the counter, his name is Chris J (he’s a manager) I have his number if anyone wants it, for a refund & he says to me we don’t do refunds, it’s Wendy’s policy & I paid with a card. Asked him to call his manager, he called someone don’t know if it was his manager or not but I had to go as I only had 30 mins for break. I left VERY unsatisfied, & still hungry. I paid $6 and although I could’ve tripped hella hard about it I let it go (for personal reasons) but please if you have a big family don’t spend ANY money with them, they are super trash. Service is terrible, they are rude & they WONT give refunds on orders...

It was 1030pm. They close at midnight. I ordered the Fish Sandwich Combo. We pulled up from ordering, and they threw bags at us. I went to check...my fish. The side I looked at a little soggy, but we proceeded to our movie before we are late. I go to take a bite, and the whole other half of the fish is Rock Hard and unedible. My fries are Luke warm and rubbery. If I had eaten this fish, I would have gotten food poisoning. Or broken a tooth on the hard crunch. Why do managers and shift leaders do this? They have avoided my complaints. Not returned my calls. The very nice but only spanish speaking staff can do nothing. I do not want any more food from WENDYS. I WANT MY MONEY BACK. I WORK FOOD SERVICE FOR 35 PLUS YEARS. I GET YOUR ISSUES WITH FOOD COST. FISH IS NOT A FOOD TO BE PLAYED WITH. COOK IT FRESH. SERVING OLD FOOD FOR WHAT IT COST IS UNACCEPTABLE. DISGUSTING EXAMPLE YOU...

I don't know what their problem was that day, but they seemed to be EXTRA RUSHING people through DRIVE-THRU like they thought we was going to PASS the FLU through the WINDOW! I had ordered: 6 piece chicken nuggets, a small chili w/cheese (which they failed to add in my cup), a strawberry sweet tea (but they gave me bland, sugar water that had coloring in it instead), a 5 for $5 but upside for $2.00 more a medium fry & medium chocolate frosty...was given a burnt burger, dry 4 piece nuggets, medium fries in a small box instead, & watery FROSTY!! Your cook, cashier, & manager need yo really PAY ATTENTION, QUIT OVERCHARGING FOR LESS THAN ORDERS, & GIVE US CORRECT AMOUNTS & WHAT WR ASK FOR W/O...