Chez Michel — Restaurant in Avon

Today I ordered food through the Chez Michel website. And I was very unhappy with the experience, the food and the service.

The website will tell you that there is a delivery fee involved if you choose to order delivery, and that fee was $2.99. Knowing the fee, I proceeded to continue on anyway, adding my and my co-workers orders to the cart. As I go to checkout I see that there is an additional 12.5% service fee that is added on top of the delivery fee which is never mentioned.

I then receive the food. It was not bad, but not worth the price. What really got me though was that I ordered two of their handpies, and the order only came with one. Honest mistake, no biggie. I called them up asking for them to send me my missing item.

They informed me that I could come into the shop and they would give me the one I am missing and an additional one on the house. I appreciated the offer, but I was at work and it is a 20 minute drive one way. So I asked that they simply deliver me what I had paid for. This is when I found out that they only provide delivery through Doordash, and that they had no way of delivering my pastry to me.

I then asked for a refund, they told me to go on the doordash app to request a refund for the missing item. I explained that I had not used the app, but their website, and they tell me that I can not submit a refund through their website if I ordered from there. I requested that they gave me a partial refund from their side, to which they could not.

They said they would need to contact their boss on what to do and would call back. To which they have not called back.

So they have hidden fees, can't provide partial refunds if ordered through their site, and was not capable of appropriately compensating me for the missing item, without me having to waste my resources to...

I recently visited Chez Michel French Market on a whim. I had remembered they had posted some photos of sandwiches on their Facebook page and I was really craving a GOOD sandwich for lunch. They didn't have sandwiches advertised, so I has to ask the lady working there and they did have a few selections of specialty sandwiches. I ordered the brisket sandwich and I was not disappointed! It was messy, but delicious - on a pretzel bun. It also came with a side of house-made chips. I also took home one of the items from the bakery case (cake pop) for dessert!

This is a very cute shoppe! They have multiple cooler cases with lots of delicious looking treats & desserts. I even saw a section for Gluten Free in the cooler case!! They have many different items other than the pastries in the cooler case. I saw house-made pastries (cookies, sweet breads, muffins, scones, mini-donuts), breads, specialty meats and cheeses, salsas, jams, floral elixirs, dried pastas, oils, spreads, relish, mixes and beverages too! They also carry Ben Heggy's Gourmet Chocolates and candies! They also have seasonal cookies (when I was in, they had Cleveland Brown, tulip and panda chocolate dipped/decorated Oreo's! Very beautiful and delicious looking. (haha).

This shoppe is a definite stop at location if you are in town from out of town and regular visit if...

My husband is the one that found this beautiful little shop and I'm so happy he did! They offer a wide variety of pastries, coffee, tea, and sandwiches that will absolutely blow your mind. We usually get their breakfast croissant, a few pastries, and coffee every time we come which lately is once a week! The food is fantastic and ever changing so you can try different items as their available. The service is phenomenal. We always talk with Jacob and you can tell he has a love for what he does that goes above and beyond. The staff is always friendly and professional. The atmosphere is open and inviting. The shop gives off that small town homey vibe that wants you to stay and read your favorite book while enjoying a warm French Toast Bar and Cappuccino. We cannot get enough of this place and...