Details...Gifts From The Heart For The Home — Local services in Avon

Look, I usually love Details; my family and I spend a lot of money there every year. It’s so charming and has cute stuff BUT I just had a horrible experience with the owner, Lori. I purchased a bracelet and necklace just shy of a month ago as a Christmas gift. I had to return the items because the person I purchased them for gets rashes from metal. I live in Chicago and this was the soonest I could get back to Avon to return them. Lori was extremely rude about the return stating it was outside the return policy of 14 days (which no one informed me of when I purchased the items) and said she’d only give me a store credit of $150. Okay, that’d be fine but I tried explaining I live in Chicago and couldn’t come sooner, her response was “well I could have sold these 3 or 4 times over by now.” WOW, how’s that for customer service? Even the customer in line behind us thought she was being rude and she also had an attitude with the woman checking out in front of us.

Bottom line, this was a really disappointing experience and it’s hard to believe this behavior was coming...

I absolutely love shopping in this quaint gift shop. With such an amazing and ever changing selection of quality items, it is the perfect place to find a special gift or something just for yourself. The owner and staff are excellent, so friendly and helpful. Sometimes, I may stop in to browse, but always find something I can't live without. I recommend putting this shop on your list to check out. Your first visit will definitely not be...

After reading the last post just had to add a comment. I was in the store when this exchange took place. The customer over reacted & then to post this comment is uncalled for.Customer service is always excellent & the return policy very fair. This is an excellent small.business & an asset to...