Dairy Queen (Treat) — Restaurant in Avon

DQ-Treats: My response to your request for contact: No, I'm not going to waste my time on your form, I'll post it here for others to see because the last 10 months at the very least of your reviews are in direct alignment with mine, and I had not even read those others when I made mine. Your business is in danger, you need to fix it. Your request in asking for feedback over and over is wholly unnecessary because it's obvious it's not helping you fix your problems. You need a manager in that store who can do the hardest part of that business, finding people who care just a little. I got the impression something shady was going on in the back room when I arrived leads me to believe the problem with all these bad reviews is only the symptom of bad business practices or management. No reason to produce a product this low of quality, have that low of service levels. I would bet if you had a health inspection you would be shut down for at least two days. Your dismal quality is likely harming the whole Dairy Queen franchise.

Right now your overall review is only being elevated by reviews from several years ago, and I'd wager it was a different owner, a different manager and the only part of this, perhaps not directly your fault, a different work culture post COVID, and it sucks entry level jobs cant find people who care just a little, on that I don't know how to help you, other than maybe if you can't hire people to do it, the owner needs to do it themselves or close the business and focus on what they want to do. Clearly passive income from Ice Cream is failing for them. I just won't be back to that location, even more so after reading the consistently negative reviews with similar problems that I had.

---original review below-- I'll make this fast- Go elsewhere, if you care why keep reading.

I ordered a birthday cake with pickup time the next day at 5:00pm, I arrive, its raining pull up to the drive thru...No one is in the building. I back up, and check the speaker again, no one answers. I see a car blocking the other drive thru with two people in it just sitting their...

So I park, walk up to the building in the rain, buzz the window. 3-4 people flow out of the back, from a room that looks like it might hold 3 people with nothing in it.

I give my name, tell them Im here to pick up a cake. The young gives me a cake, I look the colors are wrong, a closer look it has some else name on it... I point out its not my cake.

They fumble around, trying to find the cake...I get it, walk back to my car in the rain with my cake. But that's not the end of it, the picture is the inside of the cake.

It has a core, a hard crusty crumbly core. It might be good if it was spread out in the cake as a layer, but as a ball in the center of cake crumb....this was hands down the worst Birthday cake I've ever had, from pickup to trash bag (because it was terrible) ..I don't want my money back, you just need to avoid this place. The piping and decoration of the cake looks like it was done by an...

Went here for the first time the other day as a treat to my kids after a doctors appointment. The day we went was the first warm day of the season so as expected, there was quite a bit of people going here. Staff should’ve expected that and prepared for that but they didn’t. There were two women working. I ordered our ice cream then waited a bit before paying. The lady turned my blizzard side ways (instead of upside down) and sure enough liquid was running out but she handed it to me anyway. I couldn’t accept it though, it was just too melted. She took it back and made me a second. She put soooo much candy in it that the blizzard was almost inedible! Lucky for my there was a small amount of unblended ice cream at the bottom that I was able to mix with the top. I didn’t want the hassle of going back through the line so I dealt with it. We ate out front and my daughter dropped her ice cream so I sent her with my card to order from the walk up window. 15 minutes she stood there being ignored by the two women inside. I walked up and waited with her an additional 5 minutes before one of the women finally came to the window. They definitely saw us because they were right there making ice cream! Overall I was unhappy with my visit and won’t visit this location again. The staff needs to start watching the weather forecast so they can be prepared. No one should be ignored and left to wait for ice cream...

This place used to be great, but the new workers are absolutely terrible, rude, and unprofessional.

We went this evening and ordered a large peanut butter sundae with extra peanut butter, a large turtle sundae, a royal oreo blizzard (chocolate fudge core), and a birthday cake blizzard with sprinkles.

The PB sundae was a medium hot fudge. We explained it was wrong, the worker was rude and just added a squirt of PB. Shoved it into my wife's hand. Literally shoved, not a nice handoff. It was insane.

Turtle sundae was just a hot fudge sundae. Wrong size. Gave it back and asked for it to be fixed. Just added more hot fudge and again, shoved it back to us.

The royal blizzard? Just a regular oreo blizzard. When we questioned it, the lady, rudely, said, "Well I did it. It's there." And walked away.

At least my daughter's birthday cake blizzard was right.

Absolutely terrible experience and the owner should be ashamed of...