I wanted to complete this in the parking lot but I decided to taste the food first. My experience here was very unprofessional and disheartening, and kind of traumatic. I walk in there's people standing around (customers), I step to the podium where there's a young woman doing a phone order, I wait and figure she will help me once she's done. No, she gets off the phone and walks away, no hello, no greeting smile, just simply turns and walks away! I wait for her to come back but she goes back and forth from other places as if she's working. Another young lady walks up, checks a paper and then turns to walk away 😒 I stop her and ask, where can I pick up a call-in order, she points me to the counter and leaves.

I step over to the area where you pick up there's about 3 staff members there and 2 people in line being helped so I wait. Once those customers were done I'm still waiting, no one asks me to step up to be helped and 2 of them employees leave and come back still with no acknowledgement. I had to actually say something to get assistance. The guy verified my name and gave me the order and started to walk away, I had to stop him to ask what kind of sauce they had since my husband wanted something specific, he lists off a few names and I pick two he says okay and then walks off.. I wait for a few, but think this is a long wait for two sauce cups. I turn to my left and I see him handling orders for other people 🤦🏾‍♀️ we meet eyes and he turns and goes to speak with a co-worker and basically doesn't acknowledge that I'm waiting for him. The guy that's still at the pick-up counter doesn't ask if I need anything and then there's another employee who comes and leaves again. Once he returns I ask him for the sauce and let him know that someone else was supposed to get it but he's walking around acting as if he's doing something. The young man that I asked last finally returns with the sauce, he sits it on the counter and walks away! No do you need anything else, no have a good night, enjoy the food, Nothing!

This was my first visit to this establishment and will be my last! First impressions are lasting ones and mine was not a good one. The food was good but I can't even speak on that because I'm so upset with how I was treated! My advice would be to train your younger staff on the importance of acknowledging customers upon arrival, being attentive and to make sure their satisfied prior to their departure. If I could have given 0 stars for service and atmosphere I would have!