Taco Bell — Restaurant in Azusa

Update: I went to go order inside and the door was locked at 8:23 a.m. 6/6/2022. I waited outside because I had to explain to my son that we couldn't go in, and several minutes later someone finally came to open the door. They open at 8. After I myself at the POS screen I went to sit, and there was cheese and other food debris all over. If it wasn't even open yet, then did they not clean the night before?

This is the literal worst Taco Bell I've ever been to in my life. The cashier gets my order wrong every single time, and I know it's always the cashier's mistake. The first time was in the drive thru. I told him I wanted two sausage crunch wraps, but he entered bacon. So I let him know the screen was incorrect, and he said he'd fix it and ask what else I wanted. So I continued ordering, per his request, and at the end the crunch wraps were still bacon on the screen. So I let him know again, and he YELLED at me saying he'd make sure they were sausage. I totally got scared and just paid, took the food, and tried to check if it was sausage before leaving but couldn't open them without destroying them. So went home, my boyfriend and I both bit into them, and BACON. So I took them back and he didn't even apologize for yelling at me or making the obvious mistake of not entering in the correct item.

The second time my boyfriend ordered drive thru. Different cashier, now female. He ordered two breakfast boxes and asked to substitute the hash brown with the cinnamon bites. She told him he couldn't substitute them, which seemed wrong because you can substitute it in any other meal and there was an option to substitute it on the self-order screen inside (when we were smart enough to make our own orders previously). So he just ordered extra cinnamon bites to go with the hash browns. He came home, and there were no hash browns at all. Now we're both wondering if the employees are untrained or just...

I really don't like to give bad reviews for fast food places because I used to work at a few but the service tonight at this taco bell was terrible. First, thing when the person was taking my order they kept taking long pauses while they were talking and made it seem like they were breaking up or something. This made it very difficult to order. Secondly, I ordered a Frito Burrito and the cashier did not tell me it was unavailable until after I had already paid. So, that didnt give me a chance to try and replace that item with something. I was not charged for it so I didn't make it a big deal. Thirdly, I asked for for 6 or 7 hot sauces; I recieved 0. Fourth, when I came to the window to pay and get my food, the cashier just gives me a bag of food and said "thank you have a nice day" and then closes the drive thru window. She forgot to charge me, she forgot to make sure my order was correct, she forgot the drinks that I ordered, she forgot to tell me my Frito Burrito was unavailable and she forgot to charge me lol. Like she for real just handed me food and slammed the window shut. Finally, and frankly the worst, is that I found a hair in my nacho fries. I called to try and possibly get a refund or speak to corporate but the manager said he doesnt have the number for it. But yeah overall this was one of the worst experiences I've had at a fast...

Can't believe I'm writing a bad review of beloved Taco Bell... could it be this store only? I guess i should've read the other reviews i would've know what to expect.

First thing i noticed was the prices are high for aTB and decor different (franchise perhaps??). I ordered a Chicken grilled cheese burrito and a small soda. The soda came in a transparent 12oz cup, the type they used to use for water and give away for free. Now they cost $2.19 +tax.

The CHICKEN burrito should've been called the Chicken Surprise burrito b/c it was a surprise finding only a couple of pieces of chicken in the last bite. Pics don't lie. See them below.

Another thing that goes along with the other reviews is that they started locking doors and turned off their menu at 11pm. They close at 12am. Obvious trick to stop customers from coming inside and only use the drive-through. See pics.

I still like TB. must be this...