Creamistry — Restaurant in Bakersfield

Caution Especially If You Are Lactose Intolerant!!

Lack of accountability. I had family visit from out of town. As a treat we decided to come here since they offer “dairy free” products. 3 out of the 4 of us are lactose intolerant. So we ordered 2 with cashew base & 1 with coconut base. DAIRY FREE BASES THEY OFFER.

The wait itself was about 20minutes. We respected the wait as we assumed they were taking their time to do it right.. so we thought.. my family decided to take it to go since it was getting crowded.

Long story short within 10 minutes of consumption,my lactose family members started experiencing symptoms from consuming dairy.

We decided to check the receipt to see maybe they did not get the request for our DAIRY FREE bases.

We confirmed the EXTRA charge for the dairy free items and called the store since indeed NONE of the orders were used with the requested bases.

Instead of taking accountability and offering a partial refund or even store credit. The “manager” that the other staff member put on the phone denied that it came from their business. Since there is “no guarantee” and compared it to a peanut allergy.

Considering my family has been to creamistry before at other locations, we KNOW what the cashew & coconut base DAIRY FREE products taste like(hence why we ordered it that way). The employee emy showed no sense of sympathy while questioning my family’s symptoms due to their lack of...

Hi there , i went this place always but i didnt expected that experience here , i even dont wanna give them one star. The employee in the night shift is too rude. There are three emplyoee. I remember one name samantha, she was laughing when i told them to remake the ice cream or give me refund she was laughing harrash us infront of customer. I dont care about 14 dollar, but thats my right if i m not satisfied. I always ordered same ice cream here and face same issue, while ordering i told them please make i face that issue here always with my order please make sure put good blueberries and put extra.but again they mess up . When i told them she said my manager told me not give them refund. I told them keep this ice cream make a new or refund my money back . But she is laughing in front of customer and harrash me . I need a answer for that if you are not giving the customer good quality and taste again and again definetily ask for refund or remake. But they dont have right to harrash anyone. My wife was in stress due to their insult and harrashment in front of other people because she already facing stress in life i bring her here for better change but they...

It wouldn’t be fair to the other girls who helped me out today if I put a one star they were kind . It was my first time here with my family so we didn’t know how to order to begin with. I let the cashier know he didn’t have good customer service at all didn’t offer to explain anything we took a little long so another cashier took over . There might have been a misunderstanding because i clearly ordered 4 items but when I was given my order I was short one . I kindly asked where was the 4th item and immediately the only guy working there today caught an attitude letting it be known to the other employees I never asked for a 4th item like I was a lying customer . That got me upset because i was not trying to cause any problems I was sincerely confused because again was our first time there . The most frustrating part was I had left a Tip prior and to be honest is something i don’t do often so to get attitude thrown at you right off the bat just got me ever more upset The overall experience was horrible . And the taste was ok . It’s way overpriced in my opinion. I wish I had gotten names down unfortunately I didn’t . I definitely wouldn’t be back to this...