Jack in the Box — Restaurant in Balch Springs

Went through the drive thru at 4am this morning. There was car after car leaving with no food. When I pulled up they didn’t answer and when I said “hello” a lady said “we’re closed.” I asked “huh?” Then a guy came over the speaker and said “ She said we’re closed.” I told him that they have a sign that says OPEN and that corporate had told me that they weren’t supposed to close. He very rudely told me “hey…we’re on break…don’t you get a break at your job too?” I said “oh…ok…I’ll make sure to let them know (corporate). He said “go ahead…tell whoever you want I don’t care.” When I asked his name he said “Jose” but I don’t know if that was his real name. Whatever guy and lady that were working on Sept 9th 2023 @ 4am

Every single time I come here they’re not open early morning. It could be 3am-5am and more than likely they’re not open. Luckily I got this encounter on camera this time.

The employees here shut down the restaurant whenever they feel like it. I literally saw 5-6 different cars come and leave with no food. I can’t even imagine how much money they are losing due to hourly employees and managers closing the restaurant for 3 hours while they...

I would like to take a moment to give heartfelt recognition to Angelica for her exceptional customer service. As someone who works long 12-hour shifts at a hospital, often for 7 days straight, I deeply value efficiency, kindness, and attention to detail—qualities that Angelica consistently exemplifies. Out of all the Jack in the Box locations across Dallas, Texas, I continue to choose this one because of her. Angelica doesn’t just perform a job—she elevates the customer experience. Her attentiveness, precision, and genuine kindness make every visit not only enjoyable but restorative after a long shift. It’s rare to encounter someone who brings this level of care and professionalism to fast food service. Angelica’s dedication is a victory not just for your team, but for the entire brand. She represents what outstanding customer service should look like. Her service is not only consistent but exceptional—and I believe it deserves formal recognition. Please consider rewarding Angelica with a well-earned raise or advancement opportunity. Her aptitude, work ethic, and positive impact on customers are more...

Pulled up at 1140am, only 1 car in front of me. Get to the speaker. They had me wait literally 6 minutes before taking my order, when i come around the corner there is someone hanging out the window telling me to STOP, to not come to the window. I know they are playing the drive thru time system. & this has happened the last 3xs I’ve come. You can always just HURRY TF UP! Instead of making people wait. & it’s only in the morning this happens. I didn’t get my food until 1152. With only 1 car ahead of me! They had me waiting at the speaker so long, 4 cars pulled in behind me. And i kid you not, they tried the same thing with them at the speaker, but they were smart & got out of line! Food is ALWAYS fresh, but Jesus be a fence. & the morning crew doesn’t speak a lick of English 🙃🙃 i uploaded the card leaving that were behind me & where i was told to stop. If you’re in a hurry, DO NOT GO BETWEEN 9am-12pm. I went Monday night, got to the speaker at 1049PM got my food and was home by 1055. Order was...