Whataburger — Restaurant in Balcones Heights

The only positive I have to say experience here was just hot and fresh fries although it was 2 am that probably had something to do with it other than that I didn't enjoy the nasty burger I was given. The veggies were old and nasty looking and tasted old whereas the tomatoes were the last and hard if that isn't enough they couldn't have possibly thrown it all together in a sloppier manner I guess they don't like toasting the buns because my burger was repulsive to unwrap the mess inside I reluctant had like two bites and then I just couldn't anymore that point it was just no choice but accept a waste of money. The service from Dezyrae was absent-minded and took a minute for her to snap that she was working before she decided to approach me for an order when I ordered a meal that's a medium fries and a medium drink was given a small cup-like I a child lady I'm a grown man I don't understand why I was given a kids cup. The drunk ladies behind me wouldn't stop they're laughter and snickering otherwise I might have tried for a medium cup I just wanted to be done with the entire visit at that point idk if the lady at the register was on drugs or what but she was barely there and appeared to be at a punk rock Concert. Unfortunately, I thought I might let the restaurant know of the awful burger I had that night over the phone the next day which wasn't worth my time just more time wasted with the people at this location the manager could've cared less and just basically was like okay whatever after I told her my burger wasn't at all up to par and I was disappointed with nothing to eat. Basically I didn't like this location's employees or service but it could've just been a rough weekend or maybe they don't like me idk try finding out yourself this had been just my...

I had the most horrible experience.I believe in my adult life . I'm going to describe my experience in the best way that I can First, it starts by. We get a hunger in our belly and we want to go eat what a burger. What a burger is the place we like to go eat when we're really angry? We just left the clinic because my sister's going through dialysis. We don't know how long she has to live but we're making the best of it. She's sick most days someday's good days, so just to give the perspective. So we travel a longer way after leaving the appointment. We're gonna go to what a burger, cause we're hungry to Whataburger my sister proceeds to go ahead and make the order show I'm talking to another employee, which is a manager and we're chatting. We get the order my sister and I proceed to sit down at a table starting. To eat our food we decide. It's too cold because my sister's always cold now that. She has stage 5 kidney failure, We proceed to go outside it's to cold in the restaurant, we now stood at the outside edge, eating our burger near the Pillars. We were almost done and a lady pulls up she gets out approaches us and said we got tables inside, I tell her oh we know but it's to cold in there, before I could take a breath she told us are yall Vagrants, I said no then she asked if that was my car which was directly in front of us, in the handicap space. We'll yes it is I told here she turned up here nose and took off into the door. Wow miss Sam Myers, how are you a O.P. When the first and only impression I ever got from you was a person that has no space in your being for the Handicap and in this...

I can’t give zero stars, but just know everything was terrible. I actually stopped going to this one awhile ago for similar issues. I decided it’s been long enough, so maybe I should have grace. I was not wrong going about going to a different, better whataburger. What was most disappointing was the service, the attitude, the food, and no help what so ever. Basically everything. Our order was taken by a manager. I asked for help finding a deal I had just saw when I had first opened the app and she turned her nose up at me. So I bought what I had a deal for, for the full price. I also ordered fries that I asked to be fresh. I got soggy old disgusting fries. I waited there for about 20mins for those fresh fries too, this is inside dining… I got treated terribly as well as my brother did. An off duty employee came in like he owned the place and stood there in front of the counter with someone else he had brought. They were just chatting away as a line developed and I had to reach around them to pay. Management and the employees need a meeting to figure this attitude issue, work ethic issue, and manners or they need to start replacing current employees with new hires that have better attitudes, work ethic, and manners, especially the managers. You can’t steer a ship that the captain abandoned and let sink. Show that you care and your not just there for a paycheck. I know they wouldn’t want to be treated the way they treated us at any restaurant they choose to go to. Fast food or not. They’re the faces of that franchise and they’re not making a good name for...