Patisserie Poupon — Restaurant in Baltimore

I seldomly write reviews but I have to write one about this place. My children and I drove close to 30 minutes to the place on E. Baltimore St. because of the good reviews. As we enter the store, a man (who was dressed as a baker) came from the back area, looked at us very inquisively and returned to the back. After 1 minutes, a lady came from the back as well, she greeted us and asked us what we wanted. However, she did not seem to be comfortable with us. There was not the anticipative business welcome of a store attendant, she was dry. I am really weighing my words here. I proceed to place my order. I asked for 4 madeleines, 1 pain au chocolat, and 1 croissant (The pastries were written French). She had to ask me to repeat my order couple of times. I was reading each pastry in perfect French, but she was repeating them in English, and still missed it. As she already started to put the pastries in a box, she was very dry in telling me that since I was having less than what she thought I had said, she was no longer going to put the pastries in the box, and moved them in a paper bag ...It felt almost like she didn't want us in the store. The children did not make any noise, talked or touched anything. When we walked out, my eldest said: "The lady was kind of rude". When we got in the car, we decided to try the pastries right away. The madeleines were delicious, the pain au chocolat was good too, but the croissant was heavy (butter) and not so tasty. We decided to give the lady a second chance - my eldest went back to get 4 more madeleines and 2 pain au chocolat. As she placed the order, the lady mumbled something that she did not hear than had a fake smile on her face. Conclusion: Pastries are good, but I will not go back to the place. I do not recall the last time I was in store and the attendant was so rude and dismissive...very sad. Oh I almost forgot, there was a very little fly...

I've been a loyal customer to this pastry shop for a while now, often stopping by on my way to my nearby restaurant. My husband absolutely loves the pastries here, and I've made it a habit to pick some up whenever I can. But last week, I had an experience that left me deeply hurt and angry.

The staff member I dealt with that day was nothing short of rude. When I politely requested additional pastries, her response was nothing short of abusive. She screamed, “What are you mad about? Did I tell you I was done?” in front of my child and other customers, completely disregarding the fact that her behavior was not only unprofessional but also deeply offensive.

When i brought it up, she doubled down on her behavior instead of apologizing and then tried to offer my child some free cookies that I turned down (I am not a beggar and I can pay for anything I want). She basically called me an ANGRY BLACK WOMAN for no reason and tried to make it right with a COOKIE? Even more insulting.

This wasn’t an isolated incident. From the moment I walked in, her attitude was brash and dismissive. When I asked if they had more of a specific pastry, she snapped, “What you see here is all we have,” as if I was somehow inconveniencing her with my request. Her behavior was unacceptable, and it made me feel disrespected and degraded.

I feel disrespected and degraded, and I will no longer support a business that allows such toxic behavior. This incident has made me realize that I can no longer patronize this establishment. I urge others to be cautious of the treatment they may encounter here. This will be...

The delectable croissants were introduced to me by a friend in Baltimore. While visiting the city this morning, I stopped by the pastry shop to purchase treats to share with my friend. There were a few customers ahead of me. The cashiers stopped for a moment to say goodbyes to a friend or family member with a small child. When both returned to finish waiting on customers ahead of me, one put on fresh gloves, and the other stroked her hand thru hair and than continued to wait on customer which was after she hugged on the young child. When it was her turn to wait on me, I asked her if she would put on gloves. She smartly answered "how do you know I wasn't going to put on gloves." I replied because you picked up the baby than continued to wait on the customer without putting one on. I didn't mention about stroking her hair. She was very rude but I took the high road (after she put on gloves) and continued with my order. When one works around food for consumption by the public, food sanitation habits are a must. I could have been a health department inspector. The other lady had great customer service and sanitation habits. Unfortunately, the lady that waited on me...