MissionTix — Local services in Baltimore

I would give this no stars if possible. I am also having a hard time getting a refund for a concert from MONTHS AGO. By reading the previous reviews, I am not sure if I will get my refund. I also, like others, have MULTIPLE emails stating I would get a refund. I have also tried to call and there is nobody answering the phone- just a message. Does anyone know if the Better Business Bureau would handle something like this? This is ridiculous. I know Covid has been terrible on everyone, but we as customers are also affected. I even contacted the event space that was hosting the concert, and they said they contacted MissionTix to refund my tickets based on the emails I had received. I still have heard NOTHING. This is very disappointing.I will not be purchasing any tickets associated with this company, and I will make sure that others are fully aware of what type of company this has proven...

I understand COVID-19 has impacted businesses but there is still customer care and support that should be maintained and I don't think they are doing this. A concert was cancelled and I requested a refund which was offered. That was in late March and it's September almost 6 months later and I still don't have my money. I've received multiple updates claiming I'll get it in 30 days or 2 weeks or next week but I still haven't received it. Just frustrating.

Update: I did receive my echeck a few days after posting this. I realize COVID is tough but after a while a business should recognize what is and isn't working and adjust. It not a matter of just not getting the refund but the was no communication letting me know the refund was delayed from the original message. I had to reach to them to figure out what was going on and even then didn't get...

Ordered 4 tickets in a block for an upcoming event at the Flying Monkey Theater and 4 others in a row were substituted even though I never selected them. I sent an email to Mission asking to be called so the issue could be resolved. It seemed like a simple matter, I wasn't asking for a refund I just wanted the seats I had chosen to be swapped for the ones that had been assigned to me. The four I had initially chosen were still available at that time. The rep that called me was short in her responses, insistent that the issue was my fault, and rudely adamant that no refunds would be issued. Again, I wasn't looking for a refund, just the swap to the same value tickets that had been my first choice. Instead of a simple correction this whole affair has left me with a very bad opinion for this totally insouciant...