Arby's — Restaurant in Bangor Township

We went to Arby’s today just about 30 minutes ago. We spent $69 and some change. We had 5 separate bags of food one of the bags ripped as it was being handed out the window and some of our food went into the floor. When we asked for sauces, another bag and for sandwich replacement the guy in the window gives us 2 packs of Arby sauce and closed the window. I sit there for a moment but there was a line backed up behind me so I decided I would call the manager explain the situation go back through the line and have my order fixed/replaced. Big mistake! Needless to say we got 2 packs of Arby sauce for 2 double beef n cheddars, no sauces for the cheese sticks, no sauce for the jalapeño poppers,. We ordered a total of 6 chicken sliders, one turkey, and one roast beef slider and only received the 6 chicken sliders. Also we ordered a turkey bacon ranch sandwich no tomato no onion it has tomatoes on it. I also ordered a bacon brisket dip sandwich that I did not get to eat that ended up in the floorboard of my car due to the ripped bag. One combo meal was large the other medium we had one medium fry in the bag. We did get all 3 orders of Mac n Cheese on a good note. When I called Lisa the manager on duty she was very very rude and bluntly informed us that due to us having such a large order it would not be replaced and that the ripped bag could of happened anytime after leaving the restaurant and basically that’s not her problem. I at that time asked her to review video of the bag ripping during exchange. She said she has no access to the cameras. When asked if the General Manager was available she said they do not work weekends and would not do anything about my complaint again because of it being suck a large order. I NEVER asked her to replace the whole order just to give us what’s missing, replace my sandwich, and give us sauces. She started spelling her name L-I-S-A Lisa for the first name and M and so on for the last name before hanging up on me. She never even allowed me to tell her what was missing from our order. We will NEVER return to that location again. Lisa is very unprofessional and rude. You would think they would appreciate large orders…I mean that is how they stay in business and make a...

Came earlier tonight (around 6 or 6:30) and ordered a roast beef meal with curly fries and a small coke, as well as a 5 piece chicken tender meal with a large mint chocolate shake. The coke and the shake were the only correct part of the order; what we ended up getting were 3 gyros, 2 small fries, one large fry, jalapeño poppers and bronco and bbq sauce (which btw, there wasn't even a receipt but my mom ended up liking the gyros). We tried calling the restaurant to try to correct it, but no one picked up the phone. It was a busy night tonight and there were a lot of customers, so I understand there were some slipups because customers were getting impatient and driving off but what I don't understand is the cashier never asked what my order was just to make sure the right food had been made. As much as I love your food, Arby's, I don't want to have to leave a review like this again. It pains me that one of my favorite restaurants completely screwed up my food. It happens, but there are ways to minimize it.

EDIT: After calling them again, someone answered and apologized for the inconvenience. I came in and they remade my food and it was...

App doesn’t work (error upon attempting to checkout, repeatedly. Tried on multiple phones/days) and they refuse to apply discounts manually, worked here as a minor around 2016 and frequently was able and did this for customers. (We even accepted expired paper coupons, thats how good our crew was) But for some strange reason now I have some teenager telling me they can’t I’m assuming because he’s too lazy to go into the coupons page for a second. Overall though, over the past couple years this place has gone down the hole. Service is super slow and crabby- All aside from their general manager Kevin, who I also worked with back in those days of me working at Arby’s. Overall just disappointed, as Arby’s used to be the go to place for good quality food done quick. But they’ve slipped as of late, Dawn leaving must have really done a number in on this spot! (Ex General Manager for...