Bob Evans — Restaurant in Bangor Township

After our most recent visit I fear for the future of this restaurant. I'd hate to see Bay City lose another good place to eat. Service was horrible. When we entered we asked the hostess if kids eat free on Tuesdays. Nobody in the restaurant seemed to know. I mentioned it was stated online. Once seated the waitress took our drink order , wrote it down didn't say a word and walked away. Everyone received the wrong drinks. She then took our order. While waiting for our food we over heard several staff members complaining about the schedule and having to be there. We heard them making fun of a customer after they left. One staff member even running up to the window as they all giggled about her. Crumbs and filth built up on the windowsill. Once food arrived several items were missing. We finished our meals with empty drinks unsure why because we were the only customers there. We continued to listen to staff members complaining about being at work and other staff members. As a working parent it was hard to justify spending money to take my family out and this being our experience. I've never had such a poor experience at any restaurant.I was shell shocked as things just continued to get worse. I now understand why the restaurant was empty if this is a " typical" experience you get here . Do better! Being here made my family super uncomfortable and felt like a complete waste of hard...

I brought my son out to dinner last night, when we walked in to the restaurant we were left standing at the front until I got 1 of the 5 peoples attention that were visiting behind the counter, one came and seated us, and walked away. After 8 minutes, I timed it, I went up to the front and asked if anyone was waiting on us? I got the one minute finger held up at me, and then a girl came over and asked if we knew what we wanted. We had no drinks or silverware. It was approx. 6:20-6:30 pm btw, and not busy. We ordered a pepsi product, as that is what we were told they offered. She came back with drinks, said hold on a minute I'll be right back. Maybe she had a visitor, not sure. Finally a few minutes later she came back and we ordered. Got all of the food at once including the appetizer. After that everything went smoothly, however when I am spending 50.00 on dinner, I would like to at least feel welcome. Maybe work on that a little. I for one will spend my money elsewhere, plenty of places to eat in Bay city. So you know which customer I was, we sat in a booth and because I grew up waiting tables, I left a 10.00 tip. The waitress was friendly enough, but the rest of the staff was downright rude. Date of service was April 7th...

Decided to have breakfast at Bob Evans in Bay City instead of Cracker Barrel, boy that was a big misteak! Was seated by a waitress obviously not in her section and said waitress will be with us shortly. That waitress seated others in her section and got coffee for them and took their order. We still had no waitress, no coffee, like we were invisible. I, after 10 minutes got up and asked for coffee, another 10 min went by before we got it. Told Brittany our waitress we had no creamer, she never came back, coffee now cold got up again to ask the group of waitress standing behind counter . Now no sugar on table, I got up again and took off another table. Our food was cold, burnt, no seasoning on hash browns. My omlette wouldn't cut with fork, cold shredded cheese sitting on top of what seemed like egg beaters for my omlette. Food had to be sitting on counter before coming to our table, cold and not what we were expecting. Not a happy group of waitress not an environment for a good breakfast. Watched them make side remarks after I asked for creamer. Train your waitresses to be more friendly and cater to your customers. Cook sucks and waitresses the most unfriendly group under...