Papa Johns Pizza — Restaurant in Banning

If I could rate this place a zero, I would. My husband and I placed an order and before the DoorDash delivery driver could even leave the store (yes, they use DoorDash because they have no delivery drivers), contacted me and told me that the person at the place gave away our order to another DoorDash driver. They had to remake the order and once we received the order, it wasn't made properly and we were missing a cheese cup that we paid for. There is a Papa's Guarantee and we didn't eat any of the pizza before we called the store to let them know what we got wasn't as advertised. Before I could even say the problem, the manager (Kristen I believe) was already yelling asking me if my name was Nancy. It wasn't, and when I calmly explained our predicament, she corrected me saying that I got the 12 in New York Style when I did, but it was closer to the size of the breadsticks (10 inches), and had seasoning in a clump on one piece of the pizza, which looked like beef imo. She argued with me again and said our order was made correctly, so I just hung up because I was not going to argue with someone already irate. We always order from here, but after we expend our Papa Dough, I'm not ordering from this location ever again. The customer service was terrible and instead of yeeling at me over the phione she could have been more professional. Like we understand when mistakes happen, and don't put up too much of a fuss. But this was the final straw. Don't order from here unless you want to get yelled at when THEY...

As a regular customer of Papa John's, I have noticed a clear pattern of terrible behavior from the staff. The drivers are not only rude and disrespectful towards customers, but also towards their own lady manager and the male manager. It is shocking to see how they blatantly disobey their them. What's worse is that they often make the lady manager do their work while they sit back and relax. And when it's time to clock out, they always leave early claiming they don't have enough hours, but then complain about their hours and lack of money. This kind of behavior is unacceptable and reflects poorly on the overall reputation of Papa John's. It is high time for the management to take strict action against these employees and ensure that their staff is trained to provide excellent customer service and follow company policies with integrity. Customers should not have to deal with such terrible behavior when trying to enjoy a meal at Papa John's. Immediate measures need to be taken to improve the work ethic of the staff and maintain a respectful and efficient work environment. I'm sincerely disappointed in the way the higher ups don't do anything but sit back?! Do you not care for your own people or your money I personally dislike that type of laziness and disrespect towards your own workers and your own company it is revolting to see! This wonderful kind lady who has been doing the boxing of the pizza has been through a lot of mental stress I feel for her! And the...

We love pizza,,,but have found the quality of service and food since the pandemic to be lacking,,,but we went to the highland springs papa John's recently and were helped by Joseph and we were treated like we were a true v.i.p.!! It was like we were the only customer and everyone was working as a team, being helpful and friendly. Joseph took the time to fill us in on discounts and new food items we have never tried. He made sure we knew we COULD order it "our way, how we liked it" We definitely will be going out of our way to order from papa John's on highland springs again! Thank you to Joseph and the whole crew for renewing or faith in good service , good pizza and good people. You guys rock! Keep up the good work! P.S. THE PIZZA WAS AWESOME,,MADE JUST HOW WE LIKE IT! WE WILL BE BACK FOR MORE,,AS WELL AS TELL...