KFC — Restaurant in Bartlett

I hope a Manager reads this. Ok. About 20 minutes ago, I came to the drive thru KFC Bartlett. I proceeded to place an order for a 8-piece meal, crispy chicken. The order taker told me it was going to be a 30 minute wait on chicken. I told her, nevermind I can't wait 30 minutes and before I left the drive thru line I told her, there seems to be a lot of issues when I come to this location (the last time I came, an order taker told me the grease in their fryer hadn't been serviced and changed in a month so all the chicken was frying in old grease causing the chicken to have a dirty brown color. After I left the drive thru line, I decided to call this KFC to get clarification on if the 30 minute wait was just for extra crispy chicken or all chicken including original receipt. The same order taker who was at the drive-thru window answered the phone. As soon as I asked for clarification, she interrupted and snapped at me and said she told me in the drive thru about the 30 minute wait. Then she asked me, do I want dirty chicken. I said, excuse me that is a very rude thing to say to a customer. She giggled and said, well if you don't want to wait for the fryer to be cleaned that's what you'll get. I told her I didn't know the fryer was being cleaned. I told her she was being very rude and asked to speak with a Manager. She mumbled something...

This has to be the worst chicken restaurant! The pieces of chicken tenders were tiny, overcooked, dried out....awful!! The "bowl" was equally disgusting and more like a soup bowl because of so much gravy and not much of anything else. Again tiny, overcooked chicken pieces in it. Even the biscuits are tiny now...and also overcooked and dried out. NEVER again! Back to Raising Canes or Chick-fil-a. The 5 pc. chicken tender dinner was $12.39 before tax and the bowl was $5.79. They also forgot my taco bell burrito when I went thru the drive-thru (they did charge me) and when I went in they never even apologized and when I asked them about the size of the chx tenders they said "yes, they knew they were really small now but nothing they could do because that's just the way they came to them." That may be true but I'm sure they didn't also come to them overcooked, hard and dried out! Nor did the bowl come to them the way they served it...

I called ahead. They told me the dining room was opened until 9pm The drive up was opened until 10pm.The manager also said they have the full menu until 10pm. I was literally 3 mi away when I called. I get there and the tell me they don't have any regular chicken left. It's 840pm and they tell me they stop cooking chicken at 815 pm for the night. I tell them I called ahead and asked. She tried to lie to me and say they just sold it all. Iwas said it took me 3 minutes to get here. Then the other lady came up and contradicted what the other lady said. I am just sick of dealing with people that could care less about what they do. If you don't like what you do get another job. If you don't want to work don't work. Ownership should start staffing restaurants with good people. Linda was employee that answered Jennifer was the manager that was...