Arby's — Restaurant in Batavia Township

As we waited at the front counter for our order to be taken, the manager on duty had to come out of the kitchen to give a refund to an elderly couple because the cashier had put their order in wrong. I guess we should have known then to go somewhere else. I try to give people the benefit of the doubt though. We are all human and make mistakes sometimes. We give our order. When we get to the table with our food it is already obvious that our order is wrong. We ordered 2 fish sandwiches and a fish sandwich combo. Two sandwiches are in paper wrappers and one is in a box. I didn't even think to look at the receipt I take the one in the box and one in the paper up to the counter and ask what the difference is. The says that the one in the box is chicken. She offered to make me another fish and I politely told her no and went back to my seat. The manager on duty decides to yell to me from the kitchen and offer to make another sandwich. Once again I say no. Only this time I tell her that I don't want to wait for another sandwich to be made. She says that fresh fish has just finished cooking (still yelling at me from the kitchen). I say no I'm good, and her tone of voice told me that she got an attitude. She said "Well you have a good day ma'am!" Totally unnecessary. I could have brushed all of this off, if the chicken on my sandwich had looked edible. On first look, it appeared like it was either old or very overcooked. Then after I bite into it I realize that the chicken inside of the breading is barely cardboard thick. I was less than thrilled to realize that my sandwich was 95% bread and breading. I would have gotten more chicken in a McChicken sandwich next door for 1/4 of the price. That just made the whole experience less than worth the whole experience. Especially the attitude that I received from the...

I will never stop here again, I pulled up in the drive through at 9:57 pm and say there for about 5 minutes. Mind you the car ahead of me ordered food and pulled around or they were sitting at the window when I was rudly told they closed at 10. I said I've been sitting here for 5 minutes waiting on you to be ready to take my order, and they wouldn't even respond. Now typically I don't show up late to restaurants but the Arby's back home is 24/7 and I didn't know the hours here. The fact that they would turn away business and blatantly serve the people ahead of me that were there at the same time is ridiculous. Meanwhile they also locked their doors 10 mins early because I watched a young gentleman try to go in and order food while I was waiting on the car ahead of me and they were locked. I will make sure to take this complaint to corporate because at the very least they need to...

We stopped in to have a little late lunch while driving 6 hrs to our destination. It was busy, parking lot empty. We walk in and literally stood inside by register watching 5 people ignore us. They looked at us, and my friend said let's just go. Then a woman came up and squashed sauces into a drive through bag. Didn't say a thing to us. So after that I spoke up, and an older woman assumed she is manager. Then tried to take our order and the register was acting crazy...we were going to be charged $36 For a roast beef meal and 4 nuggets and potato cakes...Finally after repeating our order she was getting frustrated.....So it Finally worked our correct.....She looked very tired almost as if she has a bad home life could barely keep her head up...Out food was hot and correct. But I hope that not everyone that has drove 4 hrs gets treated this way......Won't stop...