Papa Johns Pizza — Restaurant in Battle Creek

THEY CALLED THE POLICE ON US BECAUSE THERE WAS A HAIR IN OUR PIZZA THE OWNED US A FREE PIZZA WOW WOW READ!! NEVEER GO TO PAPA JOHNS GO TO PIZZA HUT OR LITTLE C.s REALLY REALLY

There was a whole hair baked under my cheese on my pizza. Right? Disgusting.. I will not be returning but, that isnt even the best part of this story. (I should have taken a picture of the pizza but, was so out done by the situation I just didnt even want to think about it) My appetite still isnt the same. Long story short called they manager whoever was there on the 17th around 8pm said no problem.. I asked him if he wanted me to bring it in he said no you dont have to. So he said he marked a free pizza down for me. I was hesitant to even accept it because of there was a WHOLE REDISH DIRTY BLOND HAIR IN THE PIZZA. I accepted.

A week later i call to retrieve my FREE REPLACEMENT PIZZA. This manager whom in person I met eventually short with short brown hair said that he couldn't find it and to come in. So me and my s/o etc went up to PAPA JOHNS ON COLUMBIA IN BATTLE CREEK, MI. He proceeded to tell us we used it blah blah blah blah which we have NOT! we weren't hasty to get another PIZZA after the hairy one and we both work and have a child. DO NOT HAVE TIME TO GET PIZZAS ALL THE TIME.

SO he then figured out he was looking at an old address then, we said no you should be able to see the address you delivered the pizza to and right soon as in walks the guy that delivered out pizza. THEN COME ANOTHER manager the one who was supposed to come in the first place... Then the guy proceeded to tell us he could give us half off of what was supposed to be free which was an insult after HAIR WAS IN OUR PIZZA ! LIKE REALLY etc. The female manager asked us to leave after we brought all types of proof and said what time and whom the manager was on duty call him because he would remember. WE REFUSED, she called the police. WE WAITED BECAUSE THEY WERE THE ONES LOOKING STUDY AS A UNIT CONTRIBUTING TO THIS DISGUSTING SANITATION STANDARDS OF HAIR CAN BE BAKED INTO A PIZZA AND DELIVERED?? wow anyways we wait i asked for someones number higher than her she dead ass refused. I asked the police they asked me to google it. TRY TO SAVE THERE ASS. IN THE END THE POLICE ENDED UP GIVING US TWO FREE PIZZA . THAT WASNT OUR TOPPINGA but, none the less.

THEY CALLED THE POLICE ON US FOR A HAIR IN OUR PIZZA LIKE WOW THAT ENDED IN THEM GIVING US OUR...

Horrible customer service. The manager was very rude over the phone. I had placed an order online needing it ready at 4pm but only option was 4:30 or later so I selected that option. I then called to ask if it was possible to have it ready at 4 despite the online time of 4:30. The guy I spoke to assured me it wasn’t a problem. My husband showed up at 4 for pickup and they hadn’t even made it yet. I called the store. A nice young girl answered and got the manager. As I was trying to explain what happened he kept interrupting me. I asked him calmly to please stop interrupting me so I could explain what happened. He said he never talked to me and his driver swears up and down he didn’t either. I asked if he was calling me a liar at which point he said “What do you want me to do? It’ll be done it like 10 minutes.” I asked if he was the manager. He said yes. I asked if he typically called customers liars and he hung up on me. Needless to say I’ll never give this store my...

We love Papa John-s pizza, unfortunately we will most likely not be buying it again. The ordering system is ridiculous! First of all, I called Papa John's and believed I was speaking to the store I would be picking up the pizza from. Ten minutes later, after an extremely frustrating attempt at communicating my order before the phone operator FINALLY repeated it back correctly, I informed her that I had a coupon for a free medium pizza, at which point she said, "Ok, can you give me the coupon?" I read the coupon to her (not sure how else I would 'give' her the coupon over the phone) then she said "Sure, we can do that, let me transfer you to the store." I have now wasted 15 minutes ATTEMPTING to order a pizza...I hung up and we got Chinese. To whom it may concern, I should be calling the store when I think I'm calling the store! The current ordering system is,...