Beaches & Cream Soda Shop — Restaurant in Bay Lake

After spending the day at Epcot, we decided to get some ice cream from the walk up window. While walking over there, my daughter checked on her app and said we could get seated in 15 minutes inside the ice cream parlor instead of going to the walk up window so she made a reservation. After arriving, we were notified our table was ready, so we went to the hostess stand and waited politely behind another customer who was being helped. Another couple came up behind us, and when it was our turn the lady hollered over our shoulder saying "our table is ready," which is why we were in line because our table was ready too. For some reasonthe young man taking names called them around us and seated them and said we would be next. After a period of time they did come and pull our ticket off the machine grabbed three menus and took us inside and tried to seat us at the counter in cocktail height chairs. I'm 6'1270 pounds nd 69 years old.I have balance problems so I explained I couldn't sit and one of those tall chairs and asked if we could wait for a normal height table. In the meantime another lady came up and told our hostess that she didn't have any tables except forc people that had a reservation. I said we did have a reservation and she grabbed our ticket from the other lady looked at it and said "no, you were on the standby walk up reservation list you didn't have a reservation. My question is how are you supposed to know when you get a message of 'your table is ready' it's not a table it's a little countertop. On the way out we followed our hostess out because we were leaving and one of the other hosts wasn't looking. He was looking to the left and pushed the door with his right hand into me when I was leaving and was halfway out, so I reached out to stop it And pushed it back towards him and our host said it's something is everything OK and I said no, we're leaving. She said I know that but why did you hit the door? I said because he was pushing the door into into me to me. I was born in 1955 when Disney in California opened This was ridiculous. This is not what Walt Disney everc visualized for his cast members and a simple explanation. Snuffice instead of trying to tell us that we should've known. I want to take your tables ready that's from a different list even though you put the reservation in we walked over to the walk up window as originally intended to order. Our ice cream came and we sat at a table near the host oenjoyed ourselves and left Attitudes. Needs to be an attitude adjusschneied at the beaches and ch o...

Allergy families beware! Things have changed! We had visited Beaches and Cream several times over the course of the past 7 years with our son who is allergic to peanuts. In the past they have had made reasonable accommodations for his allergy, as Disney does. We had a reservation for yesterday expecting the same. However, he was given an “allergy” menu and told that he could only order from that menu. I wish I had snapped a photo of this menu. There were very limited options on the menu and each option listed the allergies that were okay to eat that meal. So depending on a person’s allergy, not even all the things on the menu were okay. There were only 4 desserts total and there was only one dessert (the cookie sticks) that were “approved” for a peanut allergy. There were about 5 meals listed but I didn’t look at which ones were approved for a peanut allergy. I do know that the tater tots were no where on the allergy menu as we had been thinking about ordering those. Mostly we had wanted to order ice cream but we were told that no ice cream was deemed “safe” for him. We were told that they assembled the ice cream in an assembly line fashion and that no accommodations for allergies could be made and that there was a “high” chance for cross contact. She offered to get him one scoop of ice cream but as a family we decided to just leave rather than eat our fancy ice cream in front of him. The whole thing caught us off guard. We understand that he needs to be safe, and we want him to be safe, but the way it felt when he was handed the menu and told he was only allowed to order from that and when we were told that they wouldn’t take any precautions for allergies didn’t feel great. The manager didn’t seem to understand why we wouldn’t, as a family, want to order big sundaes and eat them in front of him with his special scoop of ice cream. Having a food allergy excludes people enough and we had been expecting a different situation. We were very disappointed. Our son is 15 and could process all of this. I can’t imagine taking a 5 year old in there and then having to to tell them they could only order one thing. So I just want families of kids with food allergies to be aware of this change. I don’t recommend at all going to Beaches and Cream if you have a...

I’ll be honest up front, I’m writing this review while still at the restaurant. I like to try to be fair for my reviews but this will be skewed because I’m still unhappy. Also one could argue my bad experience was my fault...but it was my experience. We were camping at fort wilderness and had heard from a travel agent we should take a bus ride to beaches and cream and have the family share the “everything but the kitchen sink”. It is beaches and cream’s signature dessert and it feeds several people. After 45 minutes of bus rides, we finally arrived at the place and was told the only way we were allowed have that dessert was if we had reservations at the restaurant. Every other dessert can be ordered out and eaten by the pool, but not that one. (Apparently people have stolen the bowl) So we asked to be seated and were told there was a 90 minute wait. The kids were now looking forward to sharing the desert, so we waited the 90 minutes. When we finally got seated we were told we couldn’t have a table so we had to be seated at the bar. How can you “share” a big bowl of ice cream when you’re spread seven people wide. They don’t us “we’ll give you bowl and you can dish it out.” Well why shouldn’t we just order single servings of ice cream if we can’t share the $35 bowl of ice cream? When we asked to be seated at a vacant booth we were told “those have to be reserved”. Well didn’t we just wait 90 minutes for a reservation? The ice cream finally came and everyone shared it. It was good. As ice cream usually is. But after all was said and done we left half of it melted in the bowl. This was clearly about the novelty of the experience. Yes if we had made reservations we could have saved the 90 minute wait. But I was still unhappy about our seating situation. I usually love Disney experiences but we wasted hours of our last night on property and if we had been told up front we couldn’t be seated together I would have passed on the...