Wendy's — Restaurant in Baytown

I’m writing this right after leaving the drive-thru, completely baffled by the experience. They took my payment, my card was approved, and they told me to pull up. After waiting for quite a while, the cashier came to my car, not with my food, but to tell me the order never went through on their end. The most troubling part is that they then asked me to hand over my credit card so they could take it inside the restaurant. I refused, as my bank already showed their charge as 'pending,' and you should never let your card leave your sight. After I declined, they went back inside and eventually returned with a cash refund. The whole process was confusing, wasted my time, and I left without the food I had already been charged for. Management needs to seriously retrain staff on proper and secure...

Absolutely love Wendy’s but I’ve been here 3xs already 1st time they were rude as hell so I drove off 2nd time 1 car in drive thru ahead of me and still waited at least 20 mins just to get a cold double stack and when I tell you idc about anything else except my double stack this is certainly true… today my bf went and he was sent back with cold fries and cold nuggies like come on it was barely about to be lunch you cannot tell me there is no heat in that building I’ll probably go again just for the simple fact it’s Wendy’s but honestly they could’ve just left the taqueria here because at least their tacos were...

Waited 15 minutes to get an answer from the drive thru at 7ish for breakfast. No answer after multiple tries so I left and will not be back. Same thing happened to a co-worker except he left the drive thru and went in. Still no service. That's 2 customers who couldn't even get a "Hello"! Whoever the owner is that sunk a ton of cash to get the Taqueria demolished and put this up, needs to change the whole staff over quick....