Hecks of Beachwood

I usually don't write reviews but I really must for this place. This was my first and VERY LAST time going here. We were a party of 6 for 6:30pm and upon arriving our table was not ready, in a restaurant that was not super busy. Once we were seated, our table still needed to be cleaned, and that was only done upon asking our server to do so. We ordered drinks and appetizers and we put in our Entrée orders and requested for those to come out a little bit after apps so we could first enjoy apps and drinks. Two of us ordered steak Entrées. Apps came out we sat for at least 35 min before the server appears to tell us there's no steak. (BTW....APPS AND DRINKS DONE AND STILL NO FOOD ON THE TABLE) We learn from another worker later that steak ran out that morning so why we were ever allowed to order steak and wait for a steak that was never coming is beyond my understanding. At that point, we tried to regroup and ordered burgers in place of the steak and still waited another 30 minutes with no food on the table. Upon asking the server where the food was he replied sharply that we asked him to delay the Entrées so that's what he did!!!! At that point I had to take him to school!!! I said Oh no! When we first ordered and steak was an option the delay was a courtesy, HOWEVER, once steak was not an option and burgers became a consolation they should have been on this table ASAP!!!! We are now an hour in with STILL NO FOOD OR DRINKS on the table!!! It just gets worse! We are clearly unhappy and our service is subpar at this point so one of my guest gets up to go and speak to the manager who comes to the table and offers nothing more than to create a dish no one wanted. We declined and asked for a round of drinks but were told no. STILL WAITING......... After 1 hour and about 20min we wanted to see the manager again and we were told all of the managers were in a meeting!!! WHAT???? So, I say how is there no one available to speak with about customer concerns?? I demanded to know where such meeting was happening because I was going to get a manger myself at this point. Miraculously, one appeared 5 minutes later. At this point we just wanted to pay for the drinks and apps we already had and to leave. She replies she'll check with the kitchen because the food is ready as if we were going to be made to accept it! I told her she must didn't hear me correctly we don't want it!!!!!!! We left after 2hrs. of nothing but 1 round of drinks and apps! HORRIBLE!!!! DON'T GO HERE! PLACE SHOULD BE CALLED WHAT THE HECKS!@!@@@@!!!@!!!!!!!!!!!!!!!